RBFCUReviews of rbfcu.org

They're more of a headache than the national banks. Save your time. Abysmal customer service and the rules don't make any sense. Everytime I've had an issue, it cannot be resolved due to their system that wouldn't be an issue anywhere else. So what was the last straw? I got laid off and forgot to cancel a reoccurring subscription. Their rules are that if the account stays negative for 45 days, they "charge off" the account (read deactivate it.) No biggie, I thought, as my next job started quickly and I'd be paid before then. Fast forward to Thanksgiving when I should've had my paycheck (minus the overdraft) and nothing is in my account. I also started getting automated messages stating my account was about to be gone for the reasons previously stated. No one is there on Thanksgiving, so I just have to wait for the next day. Black Friday comes and the paycheck (ACH) is shown is shown but isn't factored into my account. Rage ensues. I call customer service and am told that they are rejecting it because my account is suspended. You mean to tell me that funds being sent directly to the account cannot pay off what is owed? Nope. But we'll send it back to my company the same day so I can try to send it to my savings account that for whatever reason, is still active. Frustrating but still manageable, I suppose, but leaves me without desperately needed funds. Fast forward to Monday and the deposit hasn't been kicked back. This time, customer service says it'll take 2-5 business days starting that same day. And of course my company cannot write a check until they've received the funds back. RBFCU isn't the friendly, local credit union you'd expect. I'm warning everyone I know in real life and online to strongly reconsider using another bank.

I made a one time payment to a company I had a lease with using my RBFCU debit card. Normally, my payments come from another account. The company continued to withdraw money from my RBFCU account stating that I had provided that number to them. I used a one time link that I requested to make that payment. That company stored my debit information without my consent. I disputed 6 charges. RBFCU sided with the company stating they would not pursue the claim! Unbelievable! Not only that, but I have my veterans disability as the only deposit to RBFCU. I am completely disabled. That is what they were withdrawing money from. RBFCU still did not help me. I will be opening an account at another bank and closing this account ASAP. If you are a veteran, they could care less if your disability is stolen.

RBFCU let someone get into my account without verifying their credentials. Now they want me to drive 3 hours to bank with 2 forms of ID and meet them in person. Question is why did they let a stranger hack my account? Writing this do customers can beware of RBFCU and find a more secure bank

I really don't understand, what's going on, with RBFCU bank, right now, of this year, of 2023 because, they use to help, and take care of there bank member customers, i even, been paying, on 2 Randolph Brooks Federal Credit Union, Personal Bank Loans, with know late payments, to them, but the workers in the Randolph Brooks Federal Credit Union, Debit Card, Fraud Department, were taking up, for the merchant, that sold me a bad undescribe, Dreams cd, i showed document pictures, to this RBFCU bank, Debit Card, Fraud Claim Dispute Department, showing them, the bad rip tear mark, on the side, of the back insert cover, and, the 2 bad line scratch marks, on the playing side, on the cd disc, that cause, 2 of the songs to skip, on this Dreams cd, on a undescribe merchandise, and, Randolph Brooks Federal Credit Union Debit Card Fraud Department, sent me a letter, in the mail, on September 27th 2023, and they declined my bank claim dispute, that i open up, with them, on September 9th 2023, on a discogs seller, that rip me off!! and sold me a undescribe, used Dreams cd album, that was not as describe, in the correct condition, and, i'm out of money now, on this return shipping cost, because, this seller said, there not going to pay, on the return shipping cost, so i could get back my $71.45 back into my RBFCU bank account, and the discogs seller, told me, by a discogs email message reply, when i sent them, the return shipping cost, tracking number, on September 27th 2023, and the seller, replied back to me, on September 27th and told me, on the first reply discogs message. Thanks Jason. i will let you know, when the package arrives in the mail. well? that never happen, i look up the return tracking number, on the USPS return shipping receipt, and it showed me, that the seller, receive the return package, on September 30th 2023, at 11:31 AM so, i let the seller know, they got there undescribe Dreams cd back, on September 30th 2023, at 11:31 Am, and, i told this discogs seller, i want my $71.45 back now, seller replied back to me, and told me, he's on a business trip, and he want be back, until tomorrow night, making up excuses, and not giving me back, my $71.45 and, after i told this seller, i knew, what he look like, when i found him, on facebook, under there name, "Jordan Stone" and, when i told this guy, i knew, what he look like, and, i told him, if you don't give me back my $71.45 you owe me, i'm going to get the law involve, of you trying to steal my $71.45 money, you owe me, on this shipping return, i had to pay for, out of my pockets, and, it did not take this discogs seller long, to refund me back, my money, so this seller, must had been in trouble, with the law, in the past, but least i finally got my $71.45 back, from this seller, and, it got put back into my RBFCU bank account, and this Randolph Brooks Federal Credit Union, Debit Card, Dispute Claim Department, should had never declined my bank dispute claim, in this seller favor, when, this seller, was in the wrong, not me? and, a discogs seller, selling me a used Dreams cd, that was not as describe, i'm the bank member, with Randolph Brooks Federal Credit Union, not the seller, that lied on the item description, on this used Dreams cd, they sold me, that was know good, that i could not even re-sell, to another buyer, to make a little bit of a profit, on it, i really don't care for Randolph Brooks Federal Credit Union, Debit Card, Fraud Department, they should always take care of there long time bank members, when they run into problems, and get scammed, online, by a seller, they bought a undescribe merchandise from, when they make a false item description merchandise sell, to me on.

This bank is unbelievably unhelpful. Will fee you to death. Bank Representative stated fees are "required" because the FDIC charges the Bank (RBFCU) and then in turn RBFCU is "required" to pass on that fee to the customer(s). First, all credit unions are federally insured by NCUA (National Credit Union Administration), not the FDIC. Second, the FDIC has absolutely no affiliation with the FDIC. This is a laughable matter. Very disappointed!

This is the absolute WORST credit unit you could POSSIBLY go to. They are extremely difficult to work with, around, or help through anything and they make NORMAL day to day payments and experiences excruciating. If you can go to a different place I highly suggest that you do because if I could give a -100 stars I would go even further. I f**king hate this bank.

I have used rbfcu for 7 years now and at first i was very satisfied. But the last 3 years has been horrible. No one wants to answers the phone and when you do speak to someone the just transfer you back and forth with no answers and no help. They processed to payments of $400 each the money is gone from my business account but the payments were not applied to my cc account, so they basically stole $800 from me.

Your mortgage dept. never offered me any numbers to purchase my second home. All they did was post an apology review. What can I buy with that?