RBFCUReviews of rbfcu.org

RBFCU are one of the most difficult banks to work with. Back to UFCU for Better consumer loans rates and better customer service.

I have been with RBFCU for 20 years and was satisfied with my experience until the past two years. I don't know what happened, maybe new CEO but it has become probably the worst bank I have ever had. They do not send out notifications of changes in procedure as they should, and even when you search for a policy, it is not to be found anywhere. After setting up alerts on my accounts, they might but usually do not come through and when they do come through is way after a point that you might be able to correct the error. My son accidentally used my account instead of his own and I did not get the notice until 11pm, it had to be corrected by 7pm. Its unethical in my opinion. Also, I just received a debit card for an account that had been closed SEVERAL months ago. Not recently. The incompetence with this credit union is embarrassing.

jamás pueden ayudarme en nada, me niegan usar mi cuenta en línea y no son capaces de poder arreglarlo y quien me atiende del departamento de fraude solo dice “fue muy rapidito” no me gusta para nada el servicio y estoy considerando buscar otro banco.

I had the same experience my business partner closed the joint account where I was previously owner with out my knowledge or consent I just went to look for a expected deposit and it was gone account was gone I agree this is illegal and fraudulent I now have a chase business account

We had tax return direct deposited. Rbfcu placed on hold since May 3!! They also locked our account saying we must pay our bills manually! I can’t even figure out what bills since I did everything online! Calling the irs so they can try and help us get the money back from rbfcu while they sit on it for over a month

I agree with the negative reviews here. My family has been banking here for many many years and there are always issues. Most recent is that they let an ex business partner close my husbands business account without his written or verbal consent and without him being physically present. No one called him, nothing. We were previously told that both owners of the account would need to be present to close the account or to remove the partner that was leaving the company. Or bring a letter from the state showing he was no longer part of the company. This is not legal. And I won't even get started on the issue with disputing charges that the partner made on the account after leaving the company. We had to pay that ourselves. RBFCU did not cover it. This bank is a fraud. Don't go here.

Would give a 0 if could. Have been with RBFCU for years. Used to be good service. For second time account locked out. I have to have two profiles--one for my husband/primary--& one for myself. Always sign in on primary--but when have an issue they insist on verifying my husband. He never EVER handles banking so doesn't remember his security questions. We end up having to go to Branch to clear everything up. Keep getting same representative/Erica--who is no help @ all. My husband has given permission for them to talk to me--his wife--who is ALSO on account--but they insist this permission has to be given everytime. Has all gotten old.

ABSOLUTELY THE WORST Credit Union experience I've ever had. It doesn't feel like you're a member of a credit union because they are WAY MORE PREDATORY than banks are. I've only been with RBFCU for a couple of months and already I can't get my account out of the negative balance because they keep tacking on Overdraft Fees. They don't show you any of the problem transactions until after it's too late. This credit union defines the word "unethical" and should be investigated for their practices!!! I will be writing a letter and sending it to representatives, and other oversight organizations. Something must be done. I know I'm not the only victim of this scam-like activity. I've read enough reviews to see that this is how they operate their business; by taking advantage of their members. I will be opening an account somewhere else ASAP so I can close this one and end the nonsense.