RBFCUReviews of rbfcu.org

Not happy with this bank

I've been with RBFCU since 1978 when they were a small USAF focused credit union. Its now 2024 and they have grown tremendously and with that growth they have lost all connection with their members. You can't call them, they won't answer. They force you to try a web chat that all you get is a robot! There is no personal connection at all with this credit union any more. As soon as I can find a smaller credit union that still focuses on their members, I'm closing and moving everything to that institution. Its really as shame because they used to be a really great place too put your money. Not any more

Absolutely the worst financial institution. I won't give them a single penny and I hope they go under. You can't even make an international transaction on your World credit card which has no foreign transaction fees with one of their affiliate reward partners to get cash back rewards. Their response...they are blocking the transaction because it's international even after I called in to confirm im making the transaction. They are another level of incompetent and completely worthless. I don't think a financial institution can get any worse than this.

I have probably had a lot more patience for this institution's issues than I should have. I don't know how many times this has happened, but definitely too many. RBFCU locks my debit card, even if just used at a place I go to all the time. They'll send a text asking you to confirm the activity, but even when you confirm it and get a response back saying you can continue using the card, it is LOCKED. Every time, it requires you to go through the absolute chore of getting on the phone with someone to solve the problem for you. And good luck with that if it's outside bank business hours! This has happened to me on trips, nearly stranding me and my family, but even just at home. The last straw for me was when buying groceries at the same place we always do, I get the dreaded text, confirm the usage, and bam-- locked again. No food for us til bank hours tomorrow. I'm ditching this CU just as soon as humanly possible, and telling everyone to avoid them.

ABSOLUTELY DISGRACEFUL BANK my mother in-law has come to the United Kingdom & has gone to the banks months before travelling to insure her cards will not be locked & what do they do? LOCK THE ACCOUNT!! & HER CREDIT CARDS!! they have put her in multiple dangerous situations not been able to pay for hotels or food disgraceful & disgusting behaviour not a good look for a bank & to think 100,000s of $$ were about to be deposited into my account fcuk that & fcuk you AVOID AT ALL COSTS

Absolutely horrible! I've been with them for 15-ish years and never had a problem, but they just locked out my debit card (the one I use for auto-payments) and I've been on the phone for 40 minutes trying to get it resolved. Their remote (online/phone center) service is atrocious. Just look at all of the boiler-plate responses they've made here. No customer-centric service; just automated generic bs.

This is the most aggravating bank!!! I can’t stand their customer service!! Every time I need to be transferred it’s a nightmare! I’ve been banking with them for too f’ king long, I’m taking my business elsewhere and I highly recommend for others to do the same!! If I was able to give them a - 0 I would!! 1 hours on the phone! For 1 minute to speak to their worse customer service!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬

RBFCU's IVR is infuriating to work with. I've been trying to get through for over 20 minutes. The first time I authenticated and then got stuck in a menu with no good options after the IVR kept being unable to understand my simple request "replace a card" (it was not lost or stolen). The second time I got in a callback queue, received a callback from a silent line, and got hung up on, and the third time I authenticated, said "representative" over and over to skip the poorly designed menu, and was on hold for a long ass time. This IVR is clearly designed to reduce call volumes. I refuse to do business with companies that use predatory means such as hostile design of IVR systems to reduce support costs, especially with an institution that doesn't even have good rates on deposits.