RAV VAST®Reviews of ravvast.com

Great drums...worst customer service on the face of the planet!!!! No joke, THE WORST customer service!!!

I didn’t know how to choose between the different drums. People from Rumix helped me with videos and comments to choose the right drum for me. They always answered is a couple of hours on what ever question I had. Very kindly. When I ordered the drum at 12-8 I had received it in 8 days from Estonia to Spain . They have sent me extra learning videos

I am a hand fan player living in Korea. The sound of the handpan here is very clear and brilliant, and it's really strong. Bought one a year ago and bought one more on a different scale. The sad thing is that I don't make drums anymore. That makes me sad. I think rav drum is the best.

The drums are amazing, I love my b Arcadia so much!

SCAM ALERT! I wanted a handpan drum from RAV VAST and went to their main website ravvast . com. I was redirected from there to their european website rumix . eu. I paid aproximately 1000 Euro on June 2nd and received the purchase confirmation. It’s now been 3 weeks and I still have not received my drum. I paid aproximately 1000 Euro to them on June 2nd and did not receive any confirmation about shipping. I waited a few days, then reached out and was told they were preparing for shipping. Then 11 days after my purchase I reached out again. Then I was told they had some problems with their european warehouse but the problem was solved now and I would recieve the tracking link for shipping the next day. They offered me a discount link for the invonvenience to buy more stuff. Lol. What a joke! It’s now been 3 weeks and they have stopped replying to my emails. I have also reached out to the RAV VAST main store which seem to be located in Russia, and to their US website VASTDRUMS, but no one replies when I tell them about the scam from their european branch. So looks to me like their rotten moral, or should I say lack of moral, is embedded in their whole company. It’s a shame, love their drums and was looking forward to receiving it. Instead I now have to contact Visa and report their scam. So better stay away from buying anything from RAV VAST in the future. Update: so after I wrote this review I also sent it to them. After a couple of hours they suddenly replied to my email saying they had problems with their email for the last weeks (but somehow it mysteriously got fixed again right after my review…lol) but today the drum was shipped and the tracking link was being sent to me. I also got another discount code to use to buy more. How stupid does these people think I am? Now, 2 days later there is still no sign of the tracking link. These people are compulsive liars. Buyers stay away!!