Rattan Ebike StoreReviews of rattanebike.com

6 days after placing the order, no update, no email. They don't answer phone calls. Looks like this store is vacated. I'm reporting to my credit card company. Beware.

Contact 500 S Etiwanda Ave Ontario, CA 91761 91761 Ontario United States Interested in buying the bike, all the positive reviews and videos on line got me very excited in narrowing down my first ebike purchase, stumbled onto these reviews and checked out this address. No one in this building selling ebikes. Had another opportunity to ride one ,checked out the info. Just an address no phone number. Is this a scam?? Feel bad for everyone else who purchased it, thanks for saving me a headache, almost got sucker punched. Do all these reviewers who look like cool guys get paid for stealing our money on the side? Recycling Facilities 13825 Norton Ave | Chino CA 91710 Phone: 909-637-2600 Fax: 909-637-2700 Email: look it up yourself, lazy I felt bad about writing this earlier review above (the first time in my life) for all to read so I double checked the Rattan website and found a new address listed above suggested as "where we are" on the site. Well, I checked again, no phone number again and the address is listed as a Electronics and Metal recycling facility so now I'm really confused. All we ask is a little transparency and if you can afford it honesty too. I'm in my 60's and really need a good ebike to get these old bones up the hill once in awhile.

The motor failed after two months, but I cannot reach Rattan. The company does not answer emails and the one time I got an answer on the "hotline," it rang to a local bike shop in the LA Area. I bought the bicycle through Electric Boarding Company, which claims it cannot reach Rattan, either, though it is still taking orders for new Rattan bikes to be delivered mid-July (??). Rattan has also done a major update to its website since the pandemic started.

Received a challenger 2020 June 2. Ft forks are bent cannot put the front wheel on .tried to called them on their 24 hour phone nobody answered.emailed them 4 times with pictures of the ft forks.finally received a email from them saying they would mail me new front forks asap.today is June 24th.I still have not received the new front forks.I am stuck with $800.00 bike I can't ride.update 7/5/20Just received new forks from Hong Kong.a little different than the original but installed them ,already put 62 miles on the bike .So far Bike runs good a little noise from the rear not sure what it is yet.I just like to thank Leon for getting the forks to me.

Garbage...less than 150 miles and died, stay away from this, get a Sondors X fold and be happy, they do not want to replace my ebike because I deleted the email with the invoice ...but they used my pics on the indigo campaign LOL....the nerve, so what the ebike came from the sky in a box to me ? ...is ok, I would never recommend this brand, I will just throw the orange garbage away.

will not warranty their product terrible customer service i have had my bike 3 months and the motor went out i sent them a video they said they were going to send me a new one then they straight up lied and said they couldn't send one cause UPS, and USPS wouldn't ship it due to the covid 19 pandemic i called both companies and they told me that was not true hope someone sees this review and it saves them from wasting their money with this company

I am rethinking how nice it was to save money on this purchase. My Challenger is now 7 months old and has 238 miles. For about 4 months it was perfect. Not long after it has started to fall apart, and repairs or even advice all but impossible to get. There last attempt at help was to send me a copy of the 2 year warranty and to let me know the PAS (pedal assist switch or switch cover) was not covered. Since purchasing, it will cut on and off once the battery becomes 1/2 charged. There is no longer any pedal assist even though the battery is fully charged, and no setting works. I do still have a throttle.

Opened of Christmas eve, excited to put it together. I had it ready and charged the battery overnight and so (today) Christmas day i find the battery (even though fully charged) won’t turn on. It does seem to be a manufacturing defect most likely the Lithium ion pack itself. Will be posting this everywhere.