Jeff W.
Customer service does not answer calls…
Customer service does not answer calls or emails. 27 calls placed to their sales department. All calls are automatically hung up on after 15 minutes. No emails responded to for 2 days now. Worst issue... They screen their reviews on their website. All negative reviews are deleted by the admin to inflate their rating. Preliminary update: I received a call today from a customer service representative this morning. Although there is still concern regarding them filtering out negative reviews from their own website, which is still seen as pretty shady, the rep worked to find a fair a reasonable solution. I have upgraded this review to 3-Stars and may increase it to 4-Stars once the radios have been tested and the service evaluated. Please note that if you buy new radios, they will come with 1 year of prepaid National Coverage. However, if you want Global Coverage from day one, you will forfeit the first prepaid year and have to pay $100 for National and Global coverage during the first year. Normally, these are billed out during the second year at $50 for National Coverage and $50 more ($100 total) for Global Coverage. This policy is not disclosed anywhere on their website. It is only disclosed if you can get through to customer service and desire to upgrade to Global Coverage during the first year. I will revisit this review in 30 days and let you all know how things unfold and give an honest and unbiased review of the actual product and the support team's follow-up.
Response from Rapid RadiosAug 14, 2025
We’re very sorry to hear about your experience and want to address your concerns directly. The service you described is not the standard we aim to provide. We’ve had unusually high call and email volumes recently, which has unfortunately led to longer response times than normal. We’re actively working to improve this by adding more support staff and streamlining our processes. A representative will be reaching out to you directly to assist further. - The Rapid Radios Team