Rapid RadiosReviews of rapidradios.com

So far these radios do what they say, and customer support has been great so far!

We live on a ranch with spotty celluar service. My Husband works on a ranch about 45 minutes away also in a very remote area. We tried many celluar services and different phones over the past decade but nothing worked. Our cell phones were unreliable. Rapid Radio bypasses the towers that are down or not working and allows us to talk from ranch to ranch like we are in the same room! We love our Rapid Radios and the Peace of Mind we have using them.

Ya know, these days, customer service as a whole has turned to shit. HOWEVER, the folks at RAPID RADIO are TOP NOTCH! Let me just say that goes a LONG way in my book! Problem or no problem they are SUPER quick to reply to emails, each and every time, and just as quick to take care of what ever you contacted them for. I think it took a whole 6 minutes from the time i pushed send to the time I got a reply saying all was done. They changed the names on our 4 radios that quick. This was the second time we changed the names at that and there was zero issues with that request. I really dont get why many are so upset over the yearly charge. You get service for a whole YEAR for that PLUS you get a business that has one of the TOP customer service reps there for you every single day,365. Any questions, any guidance, ANYTHING they are there…to my family and I…thats priceless! We got them in case of any more Hurricanes as we were all in different locations in Florida, last year we couldnt power up our phones that were dead. These will be a lifesaver should that happen again. And nothing is better than peace of mind! In the mean time, I am sure we will use them for all kinds of things. My only suggestion, Rapid..is to come out with some TINY gadget to secure to a part of the talkie that isnt seen or wont be removable that will track the things if they are lost…food for thought!

Got them when my daughter went off to college. Love the clarity of talking to her 500 miles away. Just ordered another one for three total as we are all traveling to different places. Love the piece of mind it brings us if anything happens.

Less than a year and they have had problems communicating the last few times we have tried to use them Update- rapid radio just shipped a new radio to replace the broken radio, so far rapid radio has stood behind their product in today's world I find that to be amazing!!! They deserve 5 stars

I had to return my order. Marissa made it a great experience due to the fact, she followed up with me through the entire process. If all your employees care as much as she does, Rapid Radios will be fine. From a retired Marine and retired Civilian Law Officer, I would like to commend Marissa on both being professional and courteous. Thank you Marissa and Rapid Radios. Semper Fi

******UPDATED REVIEW AT BOTTOM!!!!!!!!!!******* Bought 2 of the LTE models at the first of the year 2025. Have tested them and used them with great success. Customer service has been top notch from day 1. If you can't read that they have an annual fee, not a monthly fee, maybe you should pay better attention to detail. NOTHING IS FREE!!!! I hope that people have as much of a positive experience as I have had with this company... THANKS for a great product & always wonderful customer service.... I just ordered a base unit and the new R1 radio last week(Late Oct./2025) & I am excited about receiving them and putting them into good use.... Keep up the good work!!!!! *******UPDATE: 15 Nov 2025 Well I ordered the new R1 radio with some other things. My order said it would ship on 03 Nov 2025. I have only received 1 Email from them to cofirm my order. I called and they said it would be late. 11 days now and counting. I will update this when RECIEVE MY ORDER. Update #2: I spoke with customer service today 19 Nov. 2025.... I still did not get a ship date. They could not give me one either. I am not saying anything derogatory about these radios. Better planning might have to happen to make sure that customers get what they order in a timely fashion. I just want what I paid for in a reasonable time frame. I like the radios I have, As I said before... Let's get this backlog squared away, so I receive my equipment... I have been very patient, and hopefully I'll get them soon....... If it goes past 10 more days I may change my mind about this order. You all have my contact info already, so I will not be sending it to you again.... Update #3: I got an email from customer service and they told me that the warehouse shipped my order today 19 Nov 2025..... I was told that I would receive an e-mail with shipping details. I have received a tracking number. So I'll be waiting with baited breath.... If I get my order in the next ten days I'll update this again..... UPDATE #4: Well got the radios today 21 Nov. 2025 and can't wait to test them long range. I will be using them over the Thanksgiving holiday. They came set up and ready to go. Beside the delay in shipping I am very pleased with my purchase. Customer service actually came through on this one. Now get some xtra batteries for the R1 made!!!! Keep up the good fight Y'all.

We bought two Rapid Radio’s and then decided to buy two more because my father-in-law who is in his 80s goes up to the mountains for the summer and we wanted to be in contact with him when my husband got up there in Colorado the radio did not work. We contacted Rapid Radio’s and they said that that is the only area just a small area that the radio wouldn’t work we asked for a refund and he said he would send us information and never did we wasted several hundred dollars and are very disappointed.