Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Rapid Radios (rapidradios.com) has 359 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rapidradios.com
Website
rapidradios.com
Category
Computers & Phones
Location
Grand Rapids, Michigan
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I can't say enough, what a great Customer Service and what a great Technical Staff Rapid Radios have. From initial phone call to the receipt of my radio was faster than I could imagine. What all companies should strive for. Thank you Rapid Radios.
Response from Rapid RadiosMar 16, 2026
Thank you for the wonderful review! We’re thrilled to hear that your experience—from the initial phone call to receiving your radio—was smooth and faster than expected. Our customer service team works hard to provide that level of support, and your kind words mean a lot to us.
Thank you for your support!
– The Rapid Radios Team
BT
Bo T.
Great company
First of all, their products work incredibly well and exactly like they advertise. Secondly, their customer support is wonderful. The small hiccup that was experienced was quickly taken care of by their support team.
Response from Rapid RadiosMar 13, 2026
Thank you for your feedback! We’re thrilled to hear that our products are working exactly as advertised and that our customer support was able to quickly resolve the small issue you experienced. We truly appreciate your support!
– The Rapid Radios Team
NS
Nick S.
Outstanding Product with Top Notch Customer Service!
Outstanding product and the Rapid Radio Support Team always going the extra mile to ensure Customer Satisfaction! Patsy M - made quick work of helping me make changes to my account and numerous radio setup. Her customer service is well above 5+ Stars! Great product and even better team. Will continue adding radios as our team grows.
Response from Rapid RadiosMar 13, 2026
Thank you for the wonderful review! We’re thrilled to hear you’re enjoying the product and that our support team has been able to go the extra mile for you. Patsy will be especially happy to hear your kind words about the help she provided with your account changes and radio setup.
We truly appreciate your support and are excited to grow with your team as you add more radios in the future.
– The Rapid Radios Team
MG
Michael G.
The customer care service member to…
The customer care service member to their time and politely walked me through the registration and account tranfer steps. Great Service Team Member!
Response from Rapid RadiosMar 12, 2026
Thank you for your feedback! We’re glad to hear our customer care team took the time to walk you through the registration and account transfer process. Providing patient and helpful support is always our goal.
We truly appreciate your kind words!
– The Rapid Radios Team
DE
Douglas E.
They work very well
They work very well. Simple enough for my 10 year old granddaughter to operate. They feel very solid. Batteries don't appear to last 5 days as advertised, maybe because we leave them powered up? No complaints, and would recommend to anyone that asked.
Response from Rapid RadiosMar 11, 2026
Thank you for sharing your experience! We’re glad to hear the radios are working well for you and that they’re simple enough for your granddaughter to use. It’s also great to know you’re happy with the build quality.
Battery life can vary depending on usage and whether the radios remain powered on, but we truly appreciate your feedback and recommendation.
– The Rapid Radios Team
MA
Mary
Wow these are fantastic
Wow these are fantastic. I love them . I sent one to my sister who lives in Illinois and it sounded like she was in the next room. They are great. I ordered 2 sets. They came in fast. If your looking for great radios get these. They are number 1.
Response from Rapid RadiosMar 11, 2026
Thank you for the fantastic review! We’re thrilled to hear how well your radios are working and that the communication with your sister sounded so clear. It’s great to know the setup, delivery, and performance all met your expectations.
We truly appreciate your support and your recommendation!
– The Rapid Radios Team
OI
Oh I O.
Radios themselves are sub par at best
Radios themselves are sub par at best. Definitely not water proof or resistance. Company themselves have very very poor customer service. No matter what rapid radio company tells you there is a 50$ a year fee for this service. 0/10 stars will not do business with.
Response from Rapid RadiosMar 4, 2026
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
We would like to clarify that the Rapid Radios G1 model is not waterproof, while our newer RAD1 model is designed with waterproof capabilities. Since the RAD1 was released more recently, we’re not certain which model you received, and we would be more than happy to confirm that with you to ensure the product specifications match what you were expecting.
Regarding the $50 annual service fee, this fee is included with the first year of service at the time of your initial purchase. The renewal information is disclosed on our website within the product description, specifications section, and FAQ page so customers are aware of the annual renewal requirement after the first year. If there was any confusion surrounding this, we sincerely apologize and would appreciate the opportunity to clarify it further.
We also take customer service very seriously, so it’s concerning to hear that you felt your experience did not meet expectations. That is never our intention, and we always aim to provide prompt and helpful support.
Due to the limited information provided in your review, we have requested your contact details so we can reach out directly to better understand your concerns and work toward a resolution. Our goal is always to make things right, and we genuinely hope for the opportunity to turn your 1-star experience into a 5-star one.
We look forward to connecting with you soon.
– The Rapid Radios Team
BR
Brandey
I was having an issue with one of my radios
I was having an issue with one of my radio handsets that i could not resolve myself and had to call customer service. I spoke to Kelsey who was able to solve my problem. She was very polite and knowlegeable. She was also able to answer some additional questions that i had. It's nice be satisfied with a customer service agent and not aggrevated by them as it all too often is
Response from Rapid RadiosMar 2, 2026
Thank you for taking the time to share your experience. We’re so glad Kelsey was able to resolve the issue with your handset and answer your additional questions. Her politeness and knowledge are exactly what we strive for on every call.
It means a lot to hear that your experience left you satisfied rather than frustrated—that’s always our goal. We truly appreciate your support.
– The Rapid Radios Team
