Adam
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY Their customer service is awful, and they managed to get a recurring payment out of me for a second year even though it was cancelled after the first instance set up. According to their managing director... EDIT STARTED ...who has now requested his name removed from this review through Trustpilot who are forcing me to, but you can find it on ramshards website under the team section & of course through any company search medium that includes the US (seriously did you think you were getting away with this?... EDIT FINISHED ...it's company policy to not refund subscription payments, which is just a way of saying they don't want to. I've been put into financial hardship due to this, and... EDIT STARTED ...the managing director, as seen on RAMShard's website under the team section (or by any company search method including the US)... EDIT FINISHED ...knows this, still refusing to refund me for a service I have not used for months, and do not want or need for this next year, that I now have regardless. I had brilliant customer service service the start with one of their employees, but sadly at the root of the company lies an unethical and immoral, stereotypical money grabbing boss, not leader. I have blacklisted RAMShard from my future business plans. DO NOT USE THIS COMPANY IN REPLY TO RAMSHARD'S FIRST REPLY I had accepted over email the possibility that a recurring payment may not have been undone by myself, even with the memory of requesting it not be set up. It does not detract from your company "policy", a word used for higher ups to say something other than 'we don't want to', to not refund subscription payments. I requested it having not used their services i had previously paid for a year in advance, for months, and then hadn't used their services (and still haven't) since the unwanted payment was taken. I requested the refund and cancellation ON THE DAY OF THE PAYMENT, with the initial email by the managing director which stunk of a quick reply to brush me under the carpet. This, after explaining it put me in immediate financial hardship and its taken me some time time recover. The stress was and still is awful. I am recovering slowly. I'm still disgusted by the flat out no refund considering all this. The no use of services. Contact on the day of payment. Reasonable request. Replied with brush under the carpet and absolutely no care about my situation, only a simple quick acknowledgement.
Response from RAMShardJul 7, 2021
Hi Adam, It is not possible for us to automatically charge your PayPal account unless you have an active billing agreement set up that authorized it. If the billing agreement was canceled prior to the next renewal as you say, we would have been unable to automatically charge you. The billing agreement was not canceled until after the charge was already made. You can read more about PayPal's automatic payments and how they work here: https://www.paypal.com/us/smarthelp/article/what-is-an-automatic-payment-and-how-do-i-cancel-or-update-one-faq2254?app=searchAutoComplete This article also covers how to see your automatic payments and cancel them from within your PayPal account. When you first purchased your service, you were presented with this page on the PayPal website, which clearly states that you are authorizing us to charge your PayPal account for future automatic payments: https://imgur.com/KoIpKU2 Additionally, you had to check a box during checkout agreeing to our Terms of Service. 3.1.3 under the Billing, Payments and Refunds section states "Upon request, RAMShard will provide you with a refund if you request one within 24 hours of placing a new order, assuming you have not yet activated or used the Services purchased." A new order refers to a brand new service, which this was not, as it was a renewal payment. The service was also already activated and used previously. Advance notice was provided through multiple emails that notified you of an outstanding invoice and balance so you would have time to cancel your service ahead of the due date if you no longer wished to continue it. We're sorry if you don't agree with our refund policy, but that doesn't change the fact that you agreed to it and we must follow our company policies.