RailwayReviews of railway.com

Had a valid referral code but didn't work. Hard to trust a company with my server infrastructure if they can't figure out these kind of things. Couldn't find a way to reach support either.

Contraté Railway esperando un gasto controlado de alrededor de 20 dólares, y terminaron cobrándome 66 dólares por consumo de servicios que quedaron corriendo en segundo plano, sin ningún aviso ni alerta cuando el gasto se disparó por encima de lo esperado. Lo más decepcionante no fue el cobro en sí, sino el trato después: solicité un reembolso explicando la situación y me lo negaron sin ofrecer ninguna alternativa, ni una nota de crédito ni un ajuste parcial. Entiendo el modelo de cobro por uso, pero la falta de alertas de consumo y la rigidez total ante un cliente de buena fe hacen que no lo recomiende, sobre todo para quien recién empieza o hace pruebas pequeñas.

Great service, but at least 1 major outage each month.

I've been a paying Railway customer since my app first went live and have scaled to 20+ services across multiple environments on a Pro plan. I've genuinely liked the product and recommended it widely. This review is about support and billing, not the deploy experience. During a recent ~6-hour platform-wide outage, I asked in Railway's official Discord for a service credit. A Railway support engineer (Angelo) replied "granted." I have a screenshot of the exchange. The credit was never applied. I waited before filing — I knew the team was busy after the outage — then opened a billing ticket requesting the credit that had been approved. It was closed with a one-word reply ("Interesting") and no explanation. When I followed up, I was told the credit had been "a joke," and I was banned from the Discord server. I opened a second ticket hoping to clear up what I assumed was a misunderstanding. There, an employee told me, in writing, that "outage credits are reserved for Enterprise users" — directly contradicting the credit their own staff had already granted — and instructed me to "offboard yourself from this platform," ending with "we are done here." The ticket was closed. The result: a credit a Railway employee approved in writing, never honored; a past-due invoice for service that was down for ~6 hours; a Discord ban; and no functioning escalation path. For a Pro plan that advertises priority support, this was a poor experience. I can provide screenshots of all of the above on request. I'd happily update this review if Railway resolves

They can restrict your account without giving reasons and you will no longer have access to your database and can not even download it.

Great food great pub

First time when u register free trial 30days, then should pay 5$ for get hobby plan, i paid 3 months, every month 5$ and it worked with plan, then last time i paid for my monthly period again via visa, got invoice of successful payment from railway email but they don't activate my account, contacted support they denied payment, whole day i hardly tried to explain that i paid, showed their invoices they don't answer quickly, they too SLOW, so then im tired then paid again to activate my plan additional 5$, they just ignore and stole 5$ first payment, so if u don't wanna suffer like me, wasting your time, nervous, money, don't even look at this service railway is scam for me, support don't care about your problems, also interface of page not easy to understand take too much time

A horrifying experience with abolutely no consumer service and 100% downtime.