RadicalnRadicaln is a brand of Home décor marble accessories from the past 7 wonderful years with 500K plus clientele and vast range pf products of home décor and kitchen décor accessories.
Radicaln (radicaln.com) has 75 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Ginean
Chess pieces are beautiful! A couple arrived broken and RadicalN Ltd was quick to resolve the issue. Replacement pieces were sent, even a couple extra that we didn't ask for. The correspondence was efficient and the follow ups were impressive.
Theresa G.
Excellent service. Had an issue with the gradation of a couple of pieces, and noticed a hairline crack in another. Customer service sent replacements for all, and were fast and extremely professional to deal with. Very happy with this gorgeous chess set and with the top notch service.
Danee K.
This is a beautiful Chess set but it is very fragile. When I received the set from Amazon, one of the rooks was broken. I emailed the company using the address included in the packaging. They immediately sent out 4 new rooks. Beware if you have children who will play with the set but if you have older kids or adults who will play it's a beautiful set to have.
Shah Z.
The marble chess board is beautiful and feels great when playing. Makes a good decoration piece as well. Their customer service made sure to send me a replacement of a piece that broke on shipping right away and even extra set of queens. 100% recommend and will buy again as gifts
L. R.
My former daughter in law purchased a set for my son who is an avid chess fan. Almost immediately, my 3 yr old grandson dropped 4 of the chess pieces breaking them. When I learned about what had happened I decided to try and find replacement pieces on line. I decided the smartest thing to do was contact RadicalN directly and explain the situation. Customer Service responded within 24 hours asking for photos of the broken pieces, which I offered to purchase replacements for. After some communication to confirm what was needed, I received a package containing the replacement pieces needed as well as a few extra pieces for back up! All were sent without any additional charge. I am so grateful! I repackaged the complete set and presented it to my son a second time for Father's Day! Thank you RadilcN for truly seeking to understand and satisfy your customers fully! 💗
George
My chess and checker coral marble pieces go perfectly with our Italian marble board. Great quality. One king arrived broken. I receive both kings within 5 days. Great service.
Nata F.
Customer service was beyond my expectations, responded same day and brand new item was delivered to my door within 2 days.
Anthony W.
This chess board is such good quality. The board itself along with the pieces is heavy duty and quality craftsmanship. My daughter accidentally broke one of the pawns on our countertop on the first day we received this and I recached out to the company and they sent me replacements! What a splendid customer service experience. This was a gift for my wife's birthday and she loves it. Highly recommend!
