R.A.D® GlobalReviews of rad-global.com

If I could give no stars I really would… Purchased. My partner purchased a pair of trainers for me as a present to complete my first hyrox event in , he is an emergency service worker and has the pro account therefore he is entitled to a discount code. He purchased these shoes for me. When the trainers arrived I wore them and they were very uncomfortable I thought this could be due to them being new , I wore them plenty of other times and they were still uncomfortable to the point I ended up getting plantar fasciitis. I then sent an email to the RAD customer service and explained this and asked if something could be done due to me not being able to wear the shoes anymore , they seemed more focused on the fact that I emailed rather than my partner than the actual issue with their shoes being uncomfortable , I explained my partner got these shoes , he paid for them for me as a present, they again sent email moaning about the fact that he used the discount code to buy me shoes, I explained to them I was also an emergency worker and that it didn’t make sense having two pro accounts and that I don’t see the issue as he is the one that purchased the shoes for me as a present and that he used his discount code, however they focused on this rather than trying to help me with my return and simply refused to deal with ie because he used the discount code for me. I explained I don’t understand what difference that makes to the point they then send a very rude and condescending email back saying ‘I don’t know how many times I have to tell you’ which is very rude me uncalled for, there suppose to be a business and they are speaking to their customers like this and aren’t willing to help at all. From reading other reviews it is clear that they are just rude and condescending business that don’t help anybody with returns or anything else. If they continue to speak to their customers the way they do and be as unhelpful as they have been they won’t be a business for much longer. Wouldn’t recommend these shoes not only are they uncomfortable their customer service is poor and I won’t purchase ANYTHING from them again. Don’t bother

I would like to share my experience. I placed an order (n.45868) on 25th of June. There was absolutely no update about my order until today, so it was already 3 weeks without any response and I am really scared. I was thinking that ordering from official company will be much better than from Rogue Europe, but the opposite is true. I am expecting that R.A.D will let me know ASAP. Hopefully they will do something.

Beyond awful. 0 out of 10 if possible. I ordered new R.A.D CrossFit shoes. I have bought from RAD before and had no issue. The shoes came and when tried on, there was a horrible piece of plastic in each heel slicing into the back of my heel. Clearly this wasn’t right as my previous pair were perfect. Low and behold the customer service is shocking. 1 reply from them out of 8 emails of trying to get through to them to rectify the issue. Online it says you can either get a refund or new pair sent to you. They only offer a refund. The reply I got was rather catty and I’m certain that if I send them back I won’t receive my money back. This has completely put me off buying from RAD ever again.

Overall, my experience with RAD Global has been deeply disappointing. Despite my initial excitement and willingness to support a brand partnered with DB, their lack of transparency and failure to fulfill orders in a timely manner has soured my opinion. I cannot recommend them based on my experience and advise others to proceed with caution when considering purchases from RAD Global. For context, below is a timeline of events experienced. 3/28/24: Order Confirmed 4/3/24: Shipment Confirmation received 4/10/24: Contacted RAD Support to inquire about the shipment status as tracking continues to show as "label created" from Arizona 4/12/24: RAD Response: they are investigating with their shipping partners 4/17/24: Contacted support again to ask for an update, or to have them cancel/return/exchange the original order and to reorder with a new shipment 4/18/24: RAD Response: apologized for the wait and offered to check if the order can still be cancelled and refunded (although I did not ask for that at all). I gave them confirmation that I didn’t ask for a refund and would still like the shoes I ordered. 4/19/24: RAD Response: informed me that their warehouse team confirmed the reshipment and to wait for it to arrive in the next couple of days 4/30/24: Contacted support as there is still no sign of the original order or the alleged reorder. At this point, I requested a full refund. 4/30/24: RAD Response: my refund request was ignored and I was instead informed again that the shoes "should have been already reshipped, but we're still waiting for the new tracking" 5/3/24: Contacted support yet again for any progress updates they could provide while simultaneously contacting my bank to dispute the charge from R.A.D. Global 5/7/24: RAD Response: completely ignored my prior message requesting a shipping update and asked me to "close the chargeback and let us know once done so we can process the refund"

I ordered the DBE poster on 04/11/2024, and STILL have not gotten it. They won't respond to emails-just a generic "it will take 1-3 business days" and still on 05/07/2024 the situation has not been rectified. I still don't have a poster; I still don't have a refund just a headache from dealing with this. I don't want to eat the money, but as its going, it looks like I'm going to be out both product and money.

Make sure you really want what you order, otherwise you’ll be out of pocket when it comes to returns. I placed an order for four t-shirts, two for me, and two for my partner. As with any online order, it a non-tactile experience and you’re purchasing purely based upon the imagine and a size guide, which as we all know rarely give you any idea of the actual product fit. This order had t-shirts in different colours and sizes, and the plan was to return what wasn’t suitable. Now here’s the fun part…. You place an order for multiple items, which is processed as one order, but if you return multiple items from said order each item is handled separately. R.A.D charges a £4.99 restocking fee, so if you return multiple items you pay a £4.99 restocking fee for EACH ITEM!! The returns policy does say that there is a restocking fee, but at the time of writing this, it states nowhere that it’s for each individual item. I’ve bought a fair amount from R.A.D since they first launched, but I won’t be buying from them going forward. Boo to you R.A.D 🖕

Received the RAD ON.3 CrossFit trainer as a gift, a month into use the mesh ripped from only light indoor exercise, the rips just got bigger and bigger and now are unwearable. All I’ve done in them is normal light gym work. Very disappointing as they are comfortable and the sole is great quality. However, I cannot recommend as they are about as durable as piece of feta cheese. Unfortunately, there support team didn’t help me, as I’d have happily taken a replacement as these must be faulty.

If I could give this company a zero I would. I ordered 2 Christmas presents for my son in November (today is December 19th) and it said on 12/1 it shipped. When you track the shipping, only a label was created but FedEx never received the package. I have emailed them 6-7 times and they keep saying they will check on it. I have asked for a refund so I can buy him something else and they won't refund me. Terrible customer service and I think it might be a scam!!!