R.A.D® GlobalReviews of rad-global.com

I ordered the shoes v2, but couldn't be delivered because of your website glitch which didn't allow me to update the address, now my package is return to you, please share my tracking number, I want to know where is my package. your costumer service is not reachable since Friday.

Disappointed with Customer Service – Poor Handling of Warranty Claim In our club, we’ve always pooled money to buy shoes for each member’s birthday. Unfortunately, when we filed our first warranty claim, we were met with complete disregard. The issue was clearly a defect , even though I own three pairs of the same model and only this one failed. Instead of assistance, we were blamed for "normal wear and tear," and the customer service response was a joke. It’s a shame that a company that markets itself as customer-friendly refuses to stand behind its products. We’re done—there are other brands that actually care about their customers. Don’t believe the ads; I do not recommend.

Very bad customer care with out of UK-Service! They use FedEx as a logistic partner which is very bad in EU-Mainland. Sorry ...will not buy online again anymore!

Increíble que me hagan pagar 20€ de gastos de envío para que mis zapatillas tarden 10 días mínimo en llegar. Espero mínimo no tener problemas con ellas como ley por aquí y no tener que gestionar un cambio o devolución

Really bad customer service! I received my shoes after a very long delivery time. Unfortunately, they were too small, and I want to exchange them. I requested an exchange on their website and have now been waiting for almost 14 days for a return label, which they claim there are issues with?! On top of that, they say that I am not guaranteed that the shoes I requested for exchange will still be available. But I really don’t see how that is my problem? I am still waiting for a return label. But so far, I really cannot recommend buying shoes from this company!

I am very disappointed with the customer service, the worst I have ever seen. Mis zapatillas llegaron con 10 días de retraso, me quedan pequeñas y ahora para intentar hacer el cambio llevo una semana esperando una etiqueta de devolución que no llega...No recomiendo para nada estas zapatillas porque el servicio al consumidor es pésimo y no te dan ninguna solución más que esperar y esperar, aunque te pongas en contacto con ellos por todos los medios. Las compré a últimos de enero y todavía a principios de marzo, estoy esperando la etiqueta de devolución para poder proceder al envío y cambio de talla, una vergüenza, lo nunca visto.

Pésima experiencia. He comprado unas zapatillas de crossfit RAD one Teal Grey que llegaron defectuosas y no han durado ni tres meses. Desde la empresa aceptan que el producto es defectuoso pero me dicen que tienen problemas con la empresa de transporte que no saben cuando se van a resolver!! la solución: que pague yo el envío del producto y me haga cargo de los gastos. Mal producto, mala gestión, pésima atención al cliente, cero soluciones.

Shoes are always out of stock but they'll still spam you with emails 32 times a week. ...WHY???? Take that energy into having a product? Their laces holder on my shoes also ripped out on WEEK ONE of wearing them and their customer service was SO RUDE and unhelpful. Spend your money elsewhere; this company is terrible.