R.A.D® GlobalReviews of rad-global.com

I ordered a pair of shoes and a shirt totaling $210. The shipment was (supposedly) delivered after 13 days, which was significantly longer than the standard 5–7 business days for other orders placed during the same period. No one at the delivery address — nor myself — was notified of the delivery, and the package hasn't been located. I contacted RAD multiple times to request a refund, but they refused, stating they cannot offer a refund without a return, even though I never received the items and therefore cannot return them.

I ordered directly from RAD and my parcel was confirmed by the courier (ParcelForce) as delivered to the wrong address, not mine. Despite this: I completed all checks and declarations requested ParcelForce confirmed the delivery error (after I spent 30mins on hold, waitingto speak to them). RAD acknowledged the issue and offered either a refund or a reship I requested a reship using a signature-required service. That request was never acknowledged. No replacement. No tracking. No resolution. What’s most concerning is not the delivery error — mistakes happen — but the lack of follow-through and accountability once the problem was clear. Communication simply stopped. After experiencing this, I looked at Trustpilot and was surprised to see multiple similar recent complaints involving non-delivery and unresolved support. This appears to be a pattern, not a one-off. Good product quality counts for nothing if a company: Cannot resolve failed deliveries Does not respond decisively when at fault Leaves customers to chase indefinitely I would strongly advise others to buy through third-party retailers rather than direct, or be prepared for a fight if something goes wrong. Very disappointing experience.

Such an appaling experience and company ethics that I felt obliged to write a review I purchased a pair of R-1’s in the Black Friday sale. Loved the shoes but sadly the fit was a 1/2 size too large. As the 1/2 size smaller was still in stock on the website I went to their online returns portal to start an exchange. Strangely the smaller size was showing as out of stock on the returns portal so I reached out to customer services as was a bit confused. I dealt with Inaya who explained: Currently, if a model drops below a certain number in stock we remove it from the exchange portal to avoid multiple orders on the same individual item. She then advised that the only solution would be to return the shoe for a refund and then reorder in the smaller size. Fair enough. By this time it was 24hrs after the sale so when I went to order the smaller size as advised the shoe was back up to full price. I reached out again to Inaya to see what can be done as I only wanted to exchange the same shoe in smaller size which I was unable to do via their portal and most companies would honour the discount of the original purchase. Not RAD. Inaya simply replied that a discount cannot be applied after the sale. The shoe was IN STOCK on the website and still in the Black Friday sale at the time of wanting to exchange, I could not do the exchange via the returns portal in during the sale period due to how RAD operate their stock levels- not my fault, if I wanted an exchange I was advised I would have to send the unwanted shoe back and reorder a new size, BUT this will now be at full price as they refused to honour the discount therefore penalising the customer! Completely unjust and unethical. Out of principle I did not reorder. So ultimately the company have lost a sale. A company that operates like this does not deserve customer loyalty or money. There are many rival brands that have gained huge success from building a loyal customer base through looking after their customers and standing by their products and not just via trendy ads and collabs on social media to gain a sheep following. It’s those brands that don’t end up a one hit wonder so RAD should take note. Reading other reviews It seems customer service is not a priority for RAD. It’s such a shame as the product itself was great and one I wanted to keep.

The inner heal of the trainer is damaged, the plastic part is poking through making them unwearable. Emailed RAD to see if they’d offer repair or replacement but said it was just general ‘wear and tear’ , trainers are 12 months old, but not used every day, and as a CrossFit shoe it should withstand this. Customer service is terrible.

Experiencia mala. Compro un par de zapatos y cuando llegan me han traído dos pares izquierdos. Encima de que es su error cuando voy a devolverlos descubro que ya no hay la talla del color que pedí. Además, después de mucho tiempo me ponen aún más dificultades para devolver los zapatos y no han tenido ninguna consideración. Aquí sigo, intentando cambiar mis zapatillas, sin duda, no pienso recomendarlos.

I am extremely disappointed with my recent tennis purchase. I bought these specifically for a competition, and the sizing issue has completely ruined my plans. It makes no sense that a company like this does not ensure proper sizing or take responsibility when customers are clearly affected. This experience has been frustrating, and I will be leaving a negative review so others don’t face the same problem. I hope the company takes this seriously and studies the issue to prevent others from being misled.

I bought a pair of sneakers. After seven days without any news, I asked what was going on and they told me there was no stock and that they were sorry. They didn’t offer me any alternatives, nor did they tell me they would refund my money. I complained. They said they’d give me a free T-shirt. I told them I wanted sneakers, that they could just change the model and that would be fine. They said that wasn’t possible, that the money would eventually arrive in my account, but that they would give me the T-shirt. I said, “Okay, fine—just tell me how to receive it,” and then they stopped replying… In short, twelve days after placing the order, I still don’t have training shoes, and I don’t have the money to buy another pair. 🙂

Just awful, ordered shoes, did not arrive zero help and impossible to get answer from customer service. Avoid buying from them directly, better off trying from a secondary seller.