Rackspace Technology is a leading end-to-end, hybrid and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.
Rackspace Technology (rackspace.com) has 320 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Carter A.
After years of consistent outstanding support and rapid response, RackSpace has apparently gone dead in the water. News about going public and recent executive shakups tells me why. In the meantime, no email for three days, no access to support, no information about what is being done and how long it will take. Time to find another provider.
Carol J.
No email service for 4 days now. Was on hold for 4.5 hours on Sunday and talked to a tech who DID NOT STEP ME THROUGH ANYTHING to restore service to my business!!
Shawn A.
It was quite frustrating, we understand such things but no backup plan? On twitter, Apps4rent team suggested and helped me signup for Exchange Online plan 2. Emails are coming, Rackspace hopefully you'll provide me my old emails so that I can migrate them.
Greig M.
DO NOT USE! Now considering joint legal action against them. A total failure of business and customer service. Email has been down for 4 days. Work around does not work. No call backs. No support. Avoid at all costs. Am looking to export my domain to a reputable company now.
kumar Q.
If your looking for email hosting, look elsewhere. There is no support from the fanatical support. Email down for 4 days now.
David F.
Major system down, no access to emails for business and personal since Friday 2am, no communication works, on call for 1 hour 48 minutes no one answers, automated call back, left 2 call backs on Friday (2) and Sunday (1) no one called back, press "1" for this topic, phone goes dead, can not chat with agent, can not leave ticket as system logs out, minimal communication which they could correct by putting on front page (only found out systems update by goggle), could make it easy to forward emails
Traci Haigler L.
Someone PLEASE tell me how you contact Rackspace to actually speak to a live person...someone did answer, today after calling since yesterday morning, and he "works with Linux and I need to transfer you" when I asked for help migrating our company's emails to 365. Holy cow what a nightmare and mess for Rackspace and they have no customer service in place to handle the migration FAILS on their website. Wonder what everyone is planning to do going forward...a plan that doesn't include Rackspace which probably won't exist anymore, after this service nightmare. UGH
Darrin E.
Wow. Total failure of buniness and customer service. Email has been down for 3 days. Work around does not work. Call backs in the middle of the night, if you get a call back at all. No support. Those that i have actually talked to know absolutely nothing but reading the "instructions" that don't work. Avoid at all costs. Am looking to export my domain to a reputable company now.
