Rackspace TechnologyReviews of rackspace.com

Outsorcing to countries where English is a second language needs to end. This practice is a slap in the face to thier customers. The amount of frustration this causes it just not worth it.

We have been using rackspace for nearly 6 years. There support was very good before but since last couple of years, it's gone down totally. Their chat support is totally useless. They just don't have the skills. They now don't even bother to answer serious issues. Just avoid using this company.

I'm an IT Consultant and have used Rackspace for the past 15 years. They WERE a very good company with truly Fanatical support, but the past year the company has gone downhill dramatically. Support is now overseas with ESL agents, and lots that are not trained and lack the technical skills to support us IT providers. I am no longer recommending Rackspace to ANY clients.

We failed to negotiate terms for a new contract and repeatedly communicated our plans to close our account. After failing to engage over the course of 18 months, our account manager finally arrived at the last minute to hold our account hostage and pretend our prior communication never happened. After being pressed on it, the account manager gaslighted us by repeatedly inventing new rules and lying about their processes. They actively prevented us from escalating the issue beyond the account manager, claiming to do so on our behalf without proof. Calling their account managers "Customer Success Managers" is the ultimate irony. They want nothing except what's best for Rackspace - extorting every penny they can from you.

Unfortunately, I have had the displeasure of having Rackspace as our IT support for any technological issues we experience. First off, there is not a single IT support employee that is easily understandable (which you can imagine makes it more difficult to get anything fixed). Secondly, you end up fixing IT related issues yourself 9/10 times because the lower level techs (who you speak to first multiple times before the problem gets escalated up to higher level techs), sound like they are reading from a script and have no IT troubleshooting skills whatsoever. Finally, any IT issues you have will only be temporarily resolved and not actually fixed. I have been experiencing the same IT issues for the last two years with Rackspace ever since we switched over to them for IT support. Week over week its the same IT issues that are detrimental to our operations. Do not use Rackspace. If I could rate them 0 stars I would.

If I could rate this company zero stars I would. A few years ago I would have referred them to anyone; now, because of their complete negligence in correcting an error that has negatively impacted millions, and doing what was necessary to prevent that in the first place, I believe they should be completely shut down and not allowed to work in the technology space at all. Rackspace supported many clients on Hosted MS Exchange, who did NOT want to go to MS 365 since that is an awful email system compared to the hosted version. If we had wanted MS 365 we would have gone straight to Microsoft - what do we need Rackspace for?. Rackspace did not do their job in protecting client data to ensure it would be available. Though they performed backups, they did not adequately test them, nor were they prepared for the ransomeware attack they experienced. If they had adequate backups that they tested to ensure they could restore client data (in the event that their lack of resolving vulnerabilities which allowed the ransomeware attack in the first place, did happen), thousands of companies would not have had to go through the insanity and frustration that we have had to experience. I know because I am in the Cybersecurity Space and this situation is totally inexcusable. Yes, things may have been down a few days but there is no reason at all that thousands of companies should have had their Exchange down for months, and now, unavailable at all. And Rackspace's only solution now is to force people to use MS 365? To make matters worse, they offered during this time as a temporary solution to forward my emails to me, and I went through the process 3 different times, providing the information they required via my secondary email address, to get this in place. This was a temporary solution that I was willing to work with because each time I asked, it was confirmed that "yes, we will be providing hosted Exchange in the future". Even though they confirmed all three times that they had what they needed to forward the emails to me from Rackspace, they never did. And to even top that, they continued to charge me for doing absolutely nothing. I called them today for the 4th time to find out why my emails were not being forwarded, because the last email I had received was DECEMBER 2nd! Today, the agent tells me that they have concluded their investigation and that they are NOT going to offer Hosted Exchange, despite the fact that they have confirmed for me all along that they are. But, she is happy to move me to Office 365! I have never dealt with such an irresponsible and negligent company in my life, who gives absolutely no concern to what they have done to thousands and thousands of people. Even if I was going to go to MS 365 I would never do it with this Company after the way they have treated all their customers with such an exponentially high lack of concern. If you are thinking of having anyone work with you on your 365, DO NOT use this irreputable firm.

Used to be a good email provider but not anymore, Clients have been unable to access mail for 2 months due to Rackspace incompetence and lack of support.

Used to be good but not any more. Been with them 10 years and level of support is now so bad we are leaving. Tired of being put through to people I can't understand and having no explanation after their so-called support team have looked into an issue. Avoid.