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Rack Room Shoes (rackroomshoes.com) has 70 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Clothing & Underwear · Durham, North Carolina
Excellent
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Excellent
Clothing & Underwear · Greensboro, North Carolina
Excellent
Clothing & Underwear · Matthews, North Carolina
Excellent
70 approved reviews, newest moderated first
Tim
I spent 70 bucks for a pair of Nikes that fell apart after only two months. RR refused to let me return the defective shoes. Manager of the store could care less about customers. They sell at high prices but they have low quality. I will never buy shoes from them again.
Vanessa C.
My daughter and I visit this location sounthaven towne center.When I tell you that Bironda was very helpful and pleasant young lady.She help me pick out my Crocs.And suggest more deals that the store offer.I just want to send a SHOUT OUT TO HER.KEEP UP THE GREAT CUSTOMERS SERVICES.SHE REALLY DO DESERVE EMPLOYEE OF THE MONTH IF THAT IS OFFER
Nataliya
What a horrible website, they send me shoes without a an invoice, the package cannot be re-used. You have to pay for your own shipping back. Then, they tell you 1-2 days to send an invoice but then don't send it and they have only a 30 day return policy! Avoid and shop on Zappos.com instead! Or anywhere else but rackroom! what a nightmare!
ari M.
I went to rack room shoes tangler mall Baton Rouge and the sales rep Jessica was very rude! She didn’t great us and seemed aggravated! I told the manager on duty and she said she’ll talk to her. After “ the talk” her attiude was worst upon check out she never said thanks and mumbled you don’t have to be here! No problem because I’ll never go back! SHE NEEDS TO BE FIRED!
Dr B.
Ordered a pair of shoes and they arrived with a security tag on them. Sending them back but the customer service was NOT good! They won't send the replacement ones until I send in the first pair. Also, I had to use my own box for sending it back bc it was mailed to me in a non-resusable plastic packing bag. Lame!
MICHAEL JAMES M.
I made my first online purchase, for store pickup, of two pairs of slides(Nike Benassi JDI, Adidas Adilette sizes 11) right before the hurricane in Florida, and my order was ready the next day. I called the store to tell them that I’ll pick up my order after the storm, and they told me that they would hold my items for as long as I needed them to. Great price, and great customer service