Rack Room ShoesReviews of rackroomshoes.com

There is always an issue when checking out, like this "Place Order Error: The application has encountered an error - PaymentError" They said try it another day, I will every 3 to 5 days the error is the same.

Deceptive/confusing advertising! Tricky pricing!

The counter person in lake George NY told me i would get 10% off took my email. Then said you will get the couponin the mail. Awful Now I'm getting marketing emails from the website. I asked her to cancel it she said no I cant. I WILL NEVER SHOP IN THAT STORE AGAIN.

Bought shoes on Miromar Florida on July 31st. Has the exact amount been debited from my account twice. Went back to the store and they said they would refund it. Still haven't had it. The lady behind the counter said call customer service but they have yet to act. In short, check every purchase as they cannot be trusted.

BOGO 50% could be a good business model but instead used as a lure. I am not a fan of Nike but over 50% of the store is Nike! And Nike doesn't qualify for BOGO 50%. Probably 75% of store doesn't qualify so really no benefit in shopping here. I have noticed it getting worse the last few times I have been in...today was prob my last time shopping here.

I bought 2 pair of shoes. 1st pair were Hey Dudes @ $69.99. 2nd pair were sketchers @$69.99 with 50%off so $35 for my sketchers. My issue is I had to return my sketchers because they slipped up and down on my heels when I tried them on at home. They were not worn. They told me go into the store and search for a replacement. I picked another pair of $59.99 sketchers, only sandals this time and when I got to the counter I was told I would have to pay a difference of $25.**! Why? I should have been able to replace my shoes for a pair of equal value. Why should I have settle for a cheaper pair? This is not fair at all. She told me I could have brought back bought pair and then just re-buy. The girls were very polite and knew I was not happy. It is not their fault. They didn't make the rules. I bought my shoes in Pigeon Forge and I live on the opposite side of the state.

Ordered 2 pairs of shoes during their BOGO 50% off. I made my payment and was like that's great deal. The email confirming my order did not reflect the 50% off. I didn't think anything at the time, now a week later they can't find my order. Customer service online was no help they just said call another number. Do not buy from them online. I've wasted so much of my time trying to fix this.

Awful customer service for online purchases. My package was lost and their only offer was to reship. No discount given, no expedited shipping, no apology, no empathy, nothing to make me feel valued as a customer.