rachio.comReviews of rachio.com

Absolute piece of garbage. As the others said, when it works its fine. When you get the famous "controller offline" or 'unexpected error has "occured" buckle in for standing next to the side of your house trying to get back online. Then once you do it will last about a day before the same error occurs. Customer Service dude today said it's my WiFis fault because I have a mesh system. This tech, app and company suck. Run don't walk...

I had it for 6 months. When it works it's fine. However, every once in a while it turns into a glitchy, time-sucking monster, that communicates to you via indecipherable light flashes. Customer support is a joke. I am contemplating dumping Rachio in the trash and buying an an old fashioned no-Wi-Fi RainBird. Call me a dinosaur if you wish.

I was initially excited about the sprinkler controller and features. But a few years later I am on my THIRD controller. They keep failing! This most recent failure was out of warranty and customer service only gave me a $25 coupon for a REFURBISHED one. If this one fails, I will be changing this to one star and spreading the word more.

After seeing this recommended on Wirecutter, I was disapponted to discover that the AA batteries contacts on the product I received were too loose to keep the unit charged. Back it goes!

It is a great product and it is designed for modern world. I purchased the product and installed it by myself. Called Rachio 3 times to ask questions and received very good help. Then called a couple more times to navigate through scheduling and weather adjustments - all that information was available in the doc, but I did not read it. Lastly, my gardeners were very happy that I got Rachio as they are very used to it and can control it by themselves from their phones if they see the loan is not doing well

I bought a controller on ebay and I love the product. It saves a lot of water by syncing to local weather. It is also very easy to control by phone and suspend watering when needed. Highly recommended.

This review is ONLY in reference to the EveryDrop Flowmeter Rachio says is compatible with their controller. Several years ago, Rachio sold a flowmeter under its own brand, and that product was exceptional! Strangely, EveryDrop made that flowmeter, but the current edition is flawed. When my Rachio flowmeter failed (after 8 years), I bought the EveryDrop flowmeter to replace it. The first problem I encountered was that the EverDrop was 6" longer, so I had to hire a plumber to fix my configuration so that the new meter would fit in my system ($250). Then, when it came to the install, the instructions were terrible! It took three rounds with a Rachio tech to get the install right. But even then, the meter did not work! It would calibrate fine, but whenever a zone would activate, I'd get a "low-flow" warning. The meter was not measuring any flow going through the zone! After two months of working with Rachio, they sent me to EveryDrop. They could not solve the issue either and simply said, "We'll give you a refund." Now I have a non-functional meter in my system doing absolutely nothing!

I would give them zero stars if possible. Customer service is a joke. They never respond to anything. They will happily take your money and then try and milk more from you for simple integrations like Tempest all while never providing any support. Spend your money elsewhere and allow this company to falter like they should. They are a joke.