QwintryReviews of qwintry.com

Response from QwintryMay 14, 2025

Alexander, Thank you for sharing your feedback with us — it truly means a lot. We genuinely appreciate that you’ve been with us for many years, and we completely understand that changes can raise questions. You're right — we’re no longer able to remove shoe boxes before shipping. This is part of our new operating model: your items are now consolidated virtually, but physically shipped separately — similar to how marketplaces handle fulfillment. This new approach helps us streamline packaging and delivery processes while still ensuring reliable shipping and overall cost-effectiveness for you. We guarantee that all items will continue to be packed with care and arrive in excellent condition — and the total shipping cost will remain favorable. Thank you for your continued trust and understanding. If you have any further questions, we’re always here to help!

Response from QwintryMay 8, 2025

Kristina, We completely understand your frustration and disappointment with the delays. The packaging time for your parcel did end up taking longer than usual. This was due to unexpected technical issues that occurred during an upgrade of our warehouse infrastructure in the U.S., which caused some delays in processing orders. As far as we can see, your package has now been packed and shipped. We sincerely apologize for the inconvenience and hope that this situation won’t happen again in the future. If you decide to use our service again, we’ll be happy to assist you!

Response from QwintryApr 16, 2025

Vladimir, We understand that this situation is truly unpleasant, and we share your frustration. The thing is, when our team initially informed you that the item could be shipped, but with a specific HS code, the operator was relying on information from customs authorities, which allowed the shipment of this item. Before your package was processed, our support team double-checked this information again. Unfortunately, we were then informed that shipping such items could now be considered risky — and while technically possible, it should only be done at the customer’s own responsibility (as we always make sure to inform clients). Under sanctions-related restrictions, customs authorities may take a closer look at certain items and may delay or reject entire shipments as a result. The mistake on our part was in the first reaction after you created an outgoing package that stated the item could not be shipped at all. In fact, there was an option to ship it via a specific method, with appropriate disclaimers. As we understand, you’ve decided to return the item to the store. We’ve already credited your account with the cost of the special request for the return. If the store’s return label is a paid one, please let us know and we will reimburse that cost. We sincerely apologize for the confusion and any unclear wording from our support team that may have caused frustration. We genuinely want to help, so if there’s anything else we can do, please don’t hesitate to reach out to us at [email protected]. The Qwintry Team

Response from QwintryApr 10, 2025

Boa tarde, Rosivaldo. Pedimos que mantenha a calma e respeito. Os prazos atuais estão corretos e estamos trabalhando para melhorá-los mantendo a alta qualidade dos serviços. Se você tiver alguma dúvida sobre a encomenda, pode nos escrever na sua conta pessoal no site, com certeza tentaremos ajudar!

Response from QwintryMar 10, 2025

Hello, Lilian! There was an unexpected issue in preparing your shipment (a technical error, which required the help of different specialists). Unfortunately, the resolution took much longer than it should have, and we sincerely regret about that. We truly appreciate you using our services and want to continue our cooperation. We have decided to reimburse your shipping costs (the funds have already been added to your account balance). The technical issues have now been fully resolved, and your package is on its way to you! If there’s anything else we can assist you with, please let us know.

Response from QwintryJan 28, 2025

Hello, Maxim! We would like to clarify a few points regarding your feedback. As we see, the item in your parcel was not a charging cable, but Adapter Power Supply Battery Kit. This product is strictly prohibited from being shipped to Russia (HS code 850440). Regarding your inquiry about the parcel search through USPS: USPS does not allow multiple search requests for the same package. Unfortunately, if you’ve already submitted a request on your own, the support team will not be able to process it again technically. But you can try to reopen it (there should be an option to do this in your case - sometimes it can help).

Response from QwintryJan 28, 2025

Hello, Alexey! First of all, we just want to say how much we appreciate your loyalty over the years. Seven years is a long time! At the same time, we are really sorry to hear that you’ve been unhappy with our service lately. :( Unfortunately, when packages from online stores arrive at our warehouse, situations like the one you experienced can sometimes happen. Packages may be left at the warehouse door when it is closed, and since no one is there to accept them, they might not be properly received. Often, by the next day, there is nothing left at the door. Even if special lockers are installed for receiving parcels (for deliveries outside of warehouse working hours), as the experience of our neighbors shows: the lockers are broken into, and parcels are stolen. That is why we recommend specifying business hours when you choose the delivery to our warehouse for stores. So, in cases like yours, we recommend contacting the store to let them know the package wasn’t actually delivered. From our experience, stores are usually willing to send the items again. We also always check unclaimed packages and ask neighbors if any deliveries for our customers were accidentally dropped off with them (which we did in your case, too). We hope the store will be able to help you. And if there’s anything else we can do, please let us know.

Response from QwintryDec 10, 2024

Hello! You haven't provided additional information that would help us identify you as a client more quickly, which would allow us to resolve the situation faster. If we understand correctly and the issue concerns a package at our warehouse in China, the matter has already been resolved. The package has been located and a return to the store has been processed. Our Chinese warehouse is relatively new and has some operational nuances (certain package handling functions are not yet available, as they are at other warehouses). In any case, the situation has been resolved for now, and we hope that there will be no further delays in processing requests in the future!