QUORDLEPUZZLEReviews of quordlepuzzles.com

Saw an ad on Instagram and ordered a puzzle. Paid via PayPal. Received an info that the package allegedly arrived on 28.11.24. Complete Lie. On this date no delivery service arrived. After I had reported it, quordlepuzzle confirmed that no package was delivered. Then they began with their "Questioning". They "asked" me wether they can send it again. I agreed. After that I received "questions" every 2nd day to stall for time. They "asked" me for detailed address information. They "asked" for the delivery address. They "asked" wether the delivery address was right. They "asked" what is my name. They "asked" for informations they already had but did not send anything :-) Waste of time, money and nerves. Look at the majority of the reviews :-) Edit: I received my money back. However on 18.12. I also received an Email that my package was delivered. I received nothing again :-) what a comedy. And please stop with your standard responses. Always the same response. It sounds ridiculous.

Bestellung direkt nachdem ich bestellt habe, per Mail storniert. Wurde trotzdem versendet. Update 1: Habe nach der Antwort meine Daten gesendet. Und zur Info: Habe mittlerweile drei Mails an die genannte Mail-Adresse gesendet. Eine direkt nach Bestellung, eine vor dieser Bewertung und eine danach unter anderem mit Zuhilfenahme des Google Übersetzers auf Englisch, französisch, italienisch, japanisch, chinesisch traditionell, chinesisch einfach, russisch, kasachisch, ukrainisch und arabisch Mal schauen wie es nun weitergeht. Zumindest positiv, dass man sich drum bemüht Update 2: Man hat sich darum gekümmert, hat sich entschuldigt und die Order storniert. Hat zwar ein wenig bis in die Öffentlichkeit eskalieren müssen, doch hat sich alles dem Wunsch des Kunden ergeben. Daher auch die ins Positiv gerückte Bewertung.

I placed an order on 8/18/24 and as of 9/3/24 I have yet to receive an email confirming that it has been shipped. I email their service email, and it bounces back saying it is undeliverable. Beginning to think that I've been scammed. :(

Dropshipper of cheap chinese puzzles with zero customer service. And that fits, since they only sell cheap Chinese puzzles they can’t supply customer service other than a fake 10% discount that is half of what their regular discount of 20% is. In their response here they mention they welcome the opportunity to improve, but in reality they send a standard answer that they can’t do anything other that 10% discount on my next puzzle. You are much better off ordering directly from the Chinese manufacturer, they are a lot cheaper and even have customer service.

Be sure and order from the right Quordle Puzzle company. I’ve ordered lots of these and love them! I just ordered a bunch from their going-out-of-business sale and it took a few weeks but I received them. Not sure if they’re really going out of business, but the prices were great. They are well made and some of the pieces are animal shapes. The edges are well cut too. They are small so don’t expect a huge puzzle.

cheap products and rubbish customer service. Wasted money as the order arrived damaged and they didn’t offer to replace it.

Dropshipper of cheap chinese puzzles with a fake story and several websites/domains, all with the same 'sad' story that they are a family company going out of business.

A year ago, I got sucked in by the GOOB (Going Out Of Business) sale and bought a number of puzzles for Christmas gifts. Two were of eagles and they were for my husband. He was excited to receive them and thoroughly enjoyed the challenge except for one little thing. There were PIECES MISSING. Very frustrating. He tried contacting the company but they didn't even give him the courtesy of a reply. I went to the site and noticed it had a 14 day return policy. Who buys, wraps, gives, and waits for the recipient to use a Christmas gift in 14 days? I am disgruntled because, um, PIECES are MISSING. I am embarrassed to ask other recipients if theirs have PIECES MISSING. My husband doesn't even want to work on the other puzzle. We sent pictures to the company to show what PIECES were MISSING. It's bad enough to be duped into a fake GOOB sale, but it is just insulting when PIECES are MISSING! (Did I mention that there were PIECES MISSING???!)