QUORDLEPUZZLEReviews of quordlepuzzles.com

Last December I saw lots of Facebook posts saying they were really upset to be closing down and that it was absolutely their last few days of trading ("Last day - 87% off" etc.). I really liked the look of the puzzles, so I bought a couple for presents. And then I discovered that they were shipped not from the UK, as was implied. And when I got to the checkout, to avoid crazy shipping costs, I had to buy more. Quite a lot more. So I upped my order. So much for 'lovely puzzle - £3.50 or £5 ... ha!). And then, it transpires that they are not shipped from the UK, but from abroad, which partly explains why they were expensive to ship but also, why they took so long to arrive. It all looked rather more expensive by the time I had enough to get 'free shipping'. The quality of the puzzles seems OK, but now that I have seen them, they are in no way unique; there are LOTS of other companies selling virtually identical designs. And guess what, 7 months later they are still advertising, still selling puzzles and not closing down. Now that I have seen the other reviews, it's obvious that this company has a complicated relationship with ethical behaviour. I think they are just about staying legal by actually shipping a product, but in every other way it looks like a scam. 67% of 1-star reviews all saying the same thing says it all. And guess what else... Every negative review gets the same glib reply, which sounds 'sincere' and runs as follows: "We sincerely apologize for the poor experience you had with this purchase, and we fully understand your dissatisfaction and frustration. We take the issues you raised very seriously and have taken note of the relevant feedback. ... We also deeply appreciate your honest feedback, as it is crucial to our efforts to improve our products." Just imagine the irony of when the auto-reply-spam-bot generates the same response to this. It has all the feel of a highly automated (maybe AI-operated) factory with no real employees (or at least none in control who have a conscience). For appearing to behave like a genuine, honest company, I would award 0 stars (which I can't, so I'm saying 1 star). For actually shipping a product and not defrauding me, I'm raising it to 2 stars. But - falling for this closing-down nonsense and waving the pity-flag all over Facebook makes me feel stupid because I actually fell for it. I don't care how good the product is; a company that habitually advertises like this has low standards, and that loses them a LOT of stars and a lot of customers with a disappointing feeling of being 'had'.

I have had some puzzles twice before from this company and paid by PayPal.. when I ordered about 3 weeks ago I paid by direct debit, I’ve never had an email stating my order was made but the money has been taken by them and no acknowledgment. I think they may have scammed me as they won’t answer my emails. No happy at all.

Family photo puzzle Bought to do as a family, it's not fun. The animal shapes are cute but the puzzle is not great, arrived scratched, small pieces broke off easily. Very difficult to put together as awkward shapes, stiff "wooden" pieces.

Received the owl jigsaw today. Unfortunately the backing paper and board wasn't included. Otherwise I am pleased with the jigsaw.

I ordered these puzzles not aware of their actual sizes. Of course I ordered them from Facebook. When I received them, the Medium size puzzles had very small pieces. I did attempt to put one together, but felt I was making my eyesight worse!. I tried several times to contact the company, even filed a discrepancy with my C/C, because I was unable to get through via phone calls to just exchange 2 puzzles. My C/C charged me for the purchase, Quordlepuzzles still has yet to contact me back in regards to the exchange. It's not worth the trouble. A lesson well learned, I'm afraid.