QuonticReviews of quontic.com

Experience opening the account was good and easy. I did not receive very much communication about how to check my account, how to withdraw, etc. However, I do get annoying daily requests to review the experience. I already reviewed it. It's fine. It's a CD. Pay me what you said you would, and we'll be good to go. Thanks!

Customer service is horrible! I sent a message using their internal secure messaging and no response after a week.

Still not able to add an external account so I can add more funds to my account…I used my checking account for the original deposit; I called the customer service number and they indicated I should be able to add an external account so I can transfer more funds into my savings account; however, it’s been weeks and the online application will still not allow me to add an external account..

I have accounts at over 30 online banks and often open accounts. This is the first time any bank rejected opening an account? I absolutely entered in all info correctly including but not limited to, identification information.

Wacky website like no other, difficult to find routine pages. Despite advance setting up of a CD to ACH transfer upon maturity to the original funding account it did not happen for a week after the maturity date. I called and messaged multiple times, always with the "we will take care of it right away", and it didn't happen. Caveat Emptor.

I previously rated my experience as 5 star, but that was immediately after I ended my phone call with customer service. It's been four days and my issue has not been resolved as I was told it would be.

I was initially excited about how easy it was to transfer money into my new account. However, I found it be be impossible to move money in or out of my new account by making external transfers on the site. I called customer service, and I was informed that the feature to do so would not be applied to the account for about a month. I was mad enough to want to pull the money out. The representative told me that I could have my bank that funded the Quontic account move the money back. I called my bank and that is not the case unless I wanted to go through a procedure to have it reversed. It is the receiving bank that should provide me with a way to transfer funds externally. I can only hope that Quontic will enter the 21st century by figuring out how to expedite their external transfer process.

Horrible experience with this bank. I can't even access my money. What they want to close an account online is ridicules. I can't even use Zelle at this point.