QuonticReviews of quontic.com

I have recently opened a savings account at Quontic Bank. First, every representive that I talked to (there were many) was professional, pleasant, patient, and interested in helping. But, there are several things that concern me. The website needs work, badly. It lacks adequate tools for finding personal account information, answering questions about transferring money, changing account information, etc. That I must wait 30 days before fully funding my account or connecting to my other institutions seems unreasonable. It took 12 days to complete adding a co-owner to my account. I am withholding judgement before changing my mind about adding more funds or finding a different financial institution to trust with my money. Because Quontic offers good rates and has mostly good ratings by Forbes, Bankrate, NerdWallet, and others. However, most of the complimentary ratiangs that I have seen are for mortgages.

Quontic, (Q) offers very competitive high savings interest rates. Before transferring a lot of dollars into the account I wanted to test how banking with Q actually worked. First thing I want to do was transfer in more dollars. Unfortunately, there are no instructions on their website or in FAQ on how to transfer in more dollars beyond the initial deposit. I want to push dollars into the Q account from my bank. I sent an email and received an immediate response which was very helpful. However I didn't know I had a response. After waiting a couple of days I did some exploratory navigation and found the response. It would have been nice to get an email notice that I had an answer in the Q system with a link or at least directions on how to find the response. Again it was a very informative response. One of the other things I want to test is how to transfer money back Q to my other bank. Seems I have to wait a month before this functionality is available. Again I'm not comfortable transferring more dollars in until I understand how to get them out. Looks like I'm on hold for a bit longer.

Their customer service has been great. I've been able to talk to people almost immediately and get very quick email responses to questions. The only thing I haven't been thrilled with is the website is awkwardly arranged and it's difficult to find things, as is the app. Other than that, I'm a happy camper. Having tested it out for a couple weeks, I plan on switching my banking over to Quontic.

Easy, Easy process to apply for an account. I was awestruck by the "pay ring" that's why I got an account.

A large part of my experience depended on my ability to harness the internet and understand what is expected of me. I'm approaching 70 and severed my ties with my flip phone about a year ago. I bumbled through it!

It has been very easy to set up my new account. I will check back in with future experiences.

Opening new savings and checking accounts was easy and fast. Their interest rates are market leading. The only reason I gave 4 out of 5 is because it appears that the only free way to add more funds is to remote deposit a check. I would prefer being able to link my existing savings account(s) and make ACH transfers.

It was very difficult to open an account online, and it took a long time to speak to an agent on the phone before I finally got it done.