QuonticQuontic is the adaptive digital bank that empowers its customers financially while embracing their diverse circumstances. Quontic’s disruptive banking platform reimagines traditional banking with adaptive lending and innovative deposit products that transcend legacy banking inequities. The bank focuses on truly understanding and serving the underdogs, entrepreneurs, gig-economy workers, immigrants, and more with a curated banking experience as opposed to a one-size-fits-all banking approach.
Quontic (quontic.com) has 710 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Steven
I requested to close my cd on July 7th and have not received any response yet from a representative.
Response from QuonticJul 28, 2021
We apologize for the time it took to resolve your inquiry and we appreciate you as a customer. We have confirmed your request has been completed.
Mahesh
I am receiving emails from Quontic saying password will expire within.......days: then there is no way to re-establis online contact to solve the problem. Actually the password should be valid until I myself want to change it, SHOULD NOT EXPIRE>
Response from QuonticJul 28, 2021
We appreciate your comments! We strive to do our best and feedback such as yours helps us improve our technology and services.
Lisa
The APY is supposed to be 1.11% on my CD but my paperwork shows 1.10%. I have called several times and spoken to people that said I will be receiving an email with all the correct info but it has been 7 days and so far nothing.
Response from QuonticJul 28, 2021
Your feedback is important to us. Clarification of your CD rate was sent to you via email. We are sorry we failed to meet your expectation. We hope to do better in the future.
Jodi
Someone can call me if you want. I have already told at least 3 different people, Not sure why you'd send me this to me.
Response from QuonticJul 28, 2021
We are sorry to hear about your frustrating experience . One of our Customer Service Representatives will reach out to you shortly.
Richard
Online New account creation process poor. You created 3 CD accts when I wanted one. You created 3 individual accts when I wanted one joint account. You created 3 individual accts without my completed approval. Your customer service hard to reach. You only offer basic online acct features like read. No other acct mgt features. Acct displays wrong balance. I have low confidence that I’ll get my money back. Thank goodness this was a test with small amt of funds, others you guys would drained ALL my money from my primary bank acct. Poor service. Poor online system. Poor customer experience.
Response from QuonticJul 28, 2021
We are sorry to learn of your frustrating experience while attempting to open a CD account. One of our Specialists will reach out to you.
Antonio
I requested a simple CD monthly statement and you denied my request. I would not recommend you to anyone.
Response from QuonticJul 28, 2021
We apologize for this inconvenience. We need to know what our customers want as we strive to provide better products and services. Currently monthly statements for CDs are not available however, you can view your CD balance anytime by logging into your online banking account.
Jo
Awful customer service. No way to link another bank to my account when my CD comes do. Said they have to mail a check after they approve it. WHAT? It’s MY money. I will never again bank with this bank.
Response from QuonticJul 28, 2021
We apologize for the miscommunication. Upon maturity of your CD please email us at [email protected] and we will ACH your funds back to your originating funding institution.
Susan
The person who helped me over the phone seemed very impatient with me. Furthermore, every experience I’ve had with Quontic Bank this far has been less than desirable. Everything just seems so difficult with them. Will not be banking with them any longer once I’m able to withdraw everything from my accounts.
Response from QuonticJul 14, 2021
Hi Susan, we are sorry for your lackluster experience. We understand that you spoke with one of our agents who explained our online banking features. We strive to do our best and feedback such as yours helps us improve our technology and services.
