Kirk H.
Refuse to acknowledge and correct obvious mistakes
Horrible experience with this company. They sent me the wrong parts, because they had them misidentified on their website, then refused to correct it when I contacted them, blaming the error on me instead. Here's what happened: I ordered a replacement Left Shift key kit for my Lenovo Flex 14, but when I received it, the parts did not match what I had ordered. Their website has photos of the various types of key hinges used with specific laptop models so you can match the ones found on your laptop. However, the set I received was clearly different from the one I had selected on their website. When I contacted them, they told me I had indicated the wrong laptop model when making my order and sent me a link to what they said was the correct one. However, that link showed the exact same hinge type (part #L57) that I had ordered. Further checking on their site found the L57 hinge is commonly used on many Lenovo models, including mine. When, in email correspondence, I pointed out that I still should have received an L57 hinge set and clearly did not, their representative became quite obstinate. He insisted that having the same part number didn't mean it was compatible across different models, which is absurd. He also sent me a photo of what he said were the hinge types I had selected, but those clearly did not match the photo on their website of L57 hinges for that laptop model. And again, the link he sent me with what he said was the correct model showed the EXACT SAME HINGES AND PART #L57 I HAD ORDERED!!! To summarize, my laptop requires an L57 hinge type, per the link he provided; I had ordered an L57 hinge set but that is not what I received, because they erroneously listed it as an option for the laptop I was looking at, and they refused to acknowledge this was an error on their part or that they had any obligation to correct it. I'll also point out that their site does not list my exact model type, which is a Lenovo Flex-14ADI. They do show a variety of Lenovo Flex 14s and it was their search function that pointed me to the model I based my order on, after carefully matching photos of the keyboard type and the images shown of the keyboard hinges. The model he eventually sent me a link to did not turn up in any of my searches or by using the website menu. But again, the fundamental issue is I needed an L57 key hinge set, that's what I ordered, that's not what I got and they refused to correct it based on a technicality, despite the fact they had the parts wrongly identified on their site. - P.S. Wow. I just read their response and I've never seen a bigger crock in my life. For one thing, the Lenovo Flex-14ADI most definitely IS my laptop and is the model sold at Costco in 2020. I don't know if I can share a screenshot here, but I'd be happy to provide an image of that section of my system info to prove it. Also, they continue to ignore the facts that: 1) the L75 hinge is the part my laptop requires, per the link they sent me for the "correct" model. 2) the L75 hinge is the part I ordered from their website, based on the photo featured on their site 3) I most certainly did not receive a set with L75 hinges 4) Based on their own communications to me, the photos with the model I assumed was mine showed the wrong hinges. If they'd had the correct photos, I would have continued looking at other models. Finally, if they insist my model # doesn't exist, then why did they send me a link for what they claim was the correct one? How would they know? This seems to an amateurish or dodgy operation. I didn't mention it in my review, but searching for my laptop model using their search function began to give irregular results once I began corresponding with them. At first it gave me just the model I had ordered from; trying a short time later gave 300+ results, then toward the end of my discussion with Keith it sent me directly to the link he had sent. So draw your own conclusions.
Response from QuikFix Laptop KeysFeb 4, 2023
Completely bogus review. You ordered the wrong parts for the wrong laptop model then blatantly refused to cooperate with our experts who went above and beyond to explain why those were not working out for you. Our support tech Keith spent hours with you and even provided images to show the differences between what you ordered versus what you actually needed, among tons of other useful information. Check out our other reviews and you will see we're the best in the industry for a reason. Instead of trying to blame the professionals who've successfully helped over 250,000 happy customers, perhaps actually accepting the support we tried to offer you would have resulted in a better experience. On a side note, there is no such model as the Lenovo Flex 14-ADI (which you'll likely try to correct in your review after receiving notification of our response). If you're trying to source parts for your laptop, you may want to assure you've got your model number correct to begin with. We hope you found this information useful and wish you the best of luck with your future endeavors.