Quictent USReviews of quictents.com

I PURCHASED MY 10X10 TENT IN MAY FOR USE IN JUNE. THE TENT WAS MALFUNCTIONING AND ONE OF THE LEGS WAS BROKEN. THE LEG KEPT FALLING OFF BECAUSE THE SCREW TO SNAP IT INTO PLACE WAS TOO SMALL AND IT COULDN'T CONNECT PROPERLY WITH THE HOLE(S). AFTER THE SECOND WEEK TRYING TO WORK WITH THIS PIECE OF JUNK I CALLED THE COMPANY ONLY TO GET YUMMY TO CONTINUOUSLY REQUEST PICTURES. THIS WENT ON FOR WEEKS AND TO DATE NO RESOLVE. I SENT PICTURES, EXPLAINED THE PICTURES AND WAS TOLD MORE EXPLANATION WAS NEEDED! THE LAST EMAIL RECEIVED FROM YUMMY REQUESTED STILL MORE EXPLANATION AND IF I WOULD BE OK WITH A $25 REFUND! NO! THAT IS A QUARTER OF WHAT I PAID FOR THIS TENT! A FULL REFUND IS IN ORDER HERE! SO FURIOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I set up the enclosed pop up canopy and the next day it rained for the first time lightly. I woke up to a "waterproof" canopy being NOT waterproof. My stuff was drenched, even after sealing the entire inside walls and floor with 2 mm drop cloths and tarps to ensure everything was safe. Their "waterproof" ceiling was not waterproof. I emailed their customer service and heard back 24 hours later and was told that they could not honor their return policy of a full refund despite there being a manufacturing defect or error (their return policy states a full refund in this case). This was even after the customer agent said that it was most likely because of a manufacturing defect. After having this experience, I started reading reviews on this site about them, and sure enough everyone who had a warranty or legitimate return was denied one. They even told me that their canopies that are marketed as waterproof with "silvox technology"was not made for wind or rain. Huh? I am reporting them to the FTC, Consumer Affairs, and the Better Business Bureau. It is clear that if you are lucky enough to get a decent product (which you might in all fairness to the company), you might give a fair review. If for any reason there is an issue, they will not own up to it. They offered to send me a replacement cover not a refund even though they themselves admitted to it being a manufacturing defect (returnable and refundable by their very own return policy). Reading similar reviews like not actually honoring their warranty or replacement parts policy is not a surprise...the reviewers are not exaggerating... these are Quictents business practices. Their goal seems to be to keep your money, not give customer service that actually honors what they advertise, and market products as waterproof when they acknowledge that they are not made for rain...shady at best. UPDATE: After a lot of back and forth and stating to them that I had reported them to the FTC and Better Business Bureau (which I did), they finally refunded me my money. Someone shouldn't have to do this to get a refund that is protected by their own return policy. Never have I had to report a retail business for this to any agency until now. First time for everything.

Quictent is a complete sham operation. Quictent boast of their great warranty and part replacement policy as one of their main selling points, however after just 9 months they were unable to replace the main piping structure for my car port. The quality is extremely weak to begin with, as the long legs are in much need of some form of cross support. Nine months after purchase (and only 3 after actual construction), I requested the replacement of 4 straight pipes and 2 of the custom engineered 4-way connectors. Quictent, who obviously houses their customer service overseas, offered $40 to somehow replace their custom parts through local sources. When I explained how impossible that was, I requested better solutions. They then offered 15% discount on purchase of a NEW piece of garbage. 15% was less than the original offer of $40. My model has the rounded top, which they discontinued for the peak top, with all other specs being identical. Quictent claims their new pipes won't fit my model, which is an absolute lie. It's obvious that their overseas customer support has absolutely no idea what's sitting in their stateside warehouse. Stay away at all cost.....literally. You will be disappointed, and left up the creek without a paddle. Shop elsewhere!!

my carport did not last long, We had some rain come through with less than 20 mph winds and it just bent my poles up and tore a hole through my canopy. Customer service wanted me to use the the poles that were not as damaged as the rest but there was no way i could use them. The next email just said if you need anything else please refer to our catalog to order something.

I received my package on Thursday, July 23, 2020. When I opened the package on Saturday July 25, 2020, and removed the case. It had mold all over it. There is a small mall tear on one end of the case. I pulled the tent out about 6" and discovered that it was dirty. This is a used product. I need to return it. I have called twice and left messages. I have not received a response.

The tent was junk. The wind picked it up and collapsed it and ripped it at the graduation

Tent eyelets tearing throughout 6 months after buying a 20 by 20 tent the eyelets are tearing throughout. My son and noticed the tent drawn very tight upon installation. I have contacted Quictent but been ignored so far. I am withholding judgement on their customer service given the holiday rush but expect a reply within a reasonable amount of time. It has been over a week... It has now been two months and no reply from customer service Can I give a negative star rating?

Don't buy this item. The instructions you can't follow. The pictures don't accurately reflect production procedures for assembly. Their are six instructions with items not identified where parts go clearly. Too much work to figure out on your own. Get another product. I quit on this one.