Quickstart InterlockReviews of quickstartaz.com

Very nice when you get them on the phone or in person, but phone service is INTERMINABLE. Never less than 30 minutes, so scheduling or rescheduling appointments, lockouts, payments, etc. is a HORRIBLE time-consuming because of wait.

Jeff and Cesar at the North Phoenix service center were extremely helpful in resolving an electrical issues causing a lockout in the interlock. Jeff went above and beyond in giving me all the info I needed to get my car towed to the center before the appointment, troubleshooting and explaining the issue clearly to me, as well as helping provide a solution allowing me to get my car home. Cesar was very quick in checking the make sure everything was working as it should be and installing a new device in the car as part of the solution. Both are always friendly and helpful whenever I’ve needed to go to their service center.

I hope this review helps someone. I have had the worst experience possible with this company. At the beginning of my contract it was fairly easy to get in touch with a representative when need be. They proceeded to get bought by a different company and now it is incredible how long you have to wait on hold. Not only that, but I have struggled beyond measure to actually get transferred to the right department. Keep in mind, these transfer issues are also after waiting up to four hours on hold. I have also waited an entire day later to receive a call back. Not to mention, my contract ended on May 14th and now I have been extended until the year 2142 as of today. (May 26th, 2022) These extensions are for failed and missed tests which I receive 10-20 a day meaning I have hundreds of extension letters from the MVD coming in the mail. I have just confirmed with my monthly report that there are no violations on it and I have also had the wiring in my car checked. My device is working perfectly just as it should. Yet somehow I have hundreds of violations that don’t actually exist. I am currently 22 years old and I will now be 143 years old before this company says my interlock can be removed. I am continued to be told I need to verify the error in different ways while also being told that the MVD is who can actually fix this malfunction. Meanwhile, the MVD has told me a couple times that these are indeed errors but that Quick Start is the only person who can remove them. I continue to struggle to get ahold of anybody and when I do they do not help in any kind of way and give me the wrong information. I am amazed at how fast this company has turned for the worst. I have never once had a violation through my entire year and a half contract with them. Yet they struggle to communicate and remove these so I can remove my device even after I have proved there are no violations on my tests. I am now starting to pay extra money for something that is no longer required by the Court but I can’t legally remove it until the errors are removed. I believe they are connected with the company LifeSafer so I do not recommend working with either company. They have also tried to overcharge me after my car accident. They failed to recognize that I pay extra for the insurance on my device and had to complete two different investigations through the collection department before they realized it. It seems like they will easily lose your information even though they claim to make notes about every call/interaction. It’s either that or they have no problem overcharging you if you are not paying attention. I wish you all the best luck because if this is how things are handled, you are going to need it. Also, make sure you document everything because it is very hard for you to see their side of the documentation.

Una persona muy amable Me explico y respondió correctamente a todas mis preguntas

12550003391 Ref. no. Carmen was patient and willing to repeat what I did'nt understand. Carmen was knowledgeable about payment plans and connected me with a quick appointment.

Sonja in tempe is the absolute best she’s always fast and very knowledgeable and just amazing , love going to QuickStart

I liked the time and effort Paul put in!

Jeff and Ron from the north Phoenix office are amazing! They were very helpful and went the extra mile to fix my issues. Thank you so much