Quick Lane Tire and Auto CenterReviews of quicklane.com

i went here to get an oil change.They told me that i needed rear shocks because they were leaking oil. This is not so , my car is always in Garage with tiles on floor, never any leaks, i was missing 2 items from my car, i told the Supervisor when i got home but was told it was my fault because i should not have left the items in the car. I am very sorry i came here,I went to walmart and was told the tires were in Excellent condition.

Do not go here. Here is what happened when I went here to have my brakes repaired. They are a bunch of scam artists, including Steve Dominguez and Josue (possibly his boss). I got a quote for 800 originally, which I thought was too much but with ALL they said was wrong, I thought it maybe made sense. Then I get a call from Steve saying "the estimate wasn't finished" and it would now be 1200 dollars. They told me ALL brake pads and rotors had to be replaced in addition to a main part (can't remember the name of it). Keep in mind my wife had asked them if we could just replace the back ones and he said no, "they all need to be replaced". When I told them I could not afford 1200, they said okay, lets just do the back ones....for $900. I asked if half of the work was being done, why wouldn't it be 600, which no one had an answer to. He consulted with his supervisor, Josue, to get this information regarding the new price. I tell them nevermind, I'm going somewhere else and they tell me how dangerous it is to drive in this condition. Meanwhile if they would have quoted me an appropriate price in the beginning I wouldn't have to. I go pick up my car and am discussing the issue of a 900 quote if half of the work was being done. Josue tried to justify it by showing me a "breakdown", stating that it is 900 because some of the costs remain the same (makes no sense). I then go to jiffy lube who tell me my front rotors and brakes are intact and the only thing I needed fixed was my back rotors and brake pads, which they did for 287, 1/3 of the cost. DO NOT GO HERE. They are immoral, taking advantage of people who don't know much about cars and are in need, assuming they have money. Go to Jiffy Lube where your car is done in an hour for a fraction of the price. Also-Quick lane needed my car for OVER two days to complete the repairs, with him first saying they don't have the parts, then later saying it could be done in a day, then again saying they are waiting on parts. Steve Dominguez and his boss, Josue, are shady snake oil salesmen!

We have been going for years and always got very fair rates and good service. There is a new team and we will not return. They are pushing unnecessary work and going ahead and doing this without first getting approval. Plus, the information we asked for was incorrect after we checked elsewhere.

I had called earlier in the week (Feb 21) to ask about getting a VA state inspection. I was informed that I would be able to get the inspection on a "first-come-first-served" basis, but that it would be done on Saturday (Feb 24) when I bring it. When I arrived on Feb 24, I was informed that there were already 22 cars ahead of mine, and that I would not likely get it back until MONDAY! (Had I known, I could have planned accordingly.) My point, therefore, is that those who answer the phone for this Quick(?) Lane must provide better information so the customer can know what to expect. I have dealt with Quick Lane before and have not received this kind of treatment, and I would NOT recommend this service to others if this pattern continues.

I had “The Works” service, and it was excellent. I sat comfortably in the large waiting room with free coffee reading my book. When my car was ready, they told me that I did not need to have my tires rotated yet and the reasons. The price was reasonable and the service was completed in less than one hour. Of course I will return to Quick Lane Kerry Ford for my next service.

I went it for an inspection. The usual wiper blades needs to be replaced. Rep said that the inspection is a fail or be hold off if I don't replace my wipers. I went ahead and told them to replace it. It was $40 for "parts" and $10 for labor, plus the inspection. The wiper blades were generic brand. About $15 at Walmart.

If I could give this 0 stars I would. Failed for a car inspection, the only thing he said is wrong is the seat leans back 1 inch when you first sit down, you can put as much weight on it after that 1 inch and seat does not budge. They are just trying to say anything to not pass an inspection, the car was flawless. Never in a million years will I be returning to this place for any reason. Seats aren't even part of the inspection in pa!

I called at 8:01 asked for an appointment the man that answers the phone says we don’t do appointments it’s first come first serve Than he kindly says well there’s only three people here so if you come over now it should be a problem I show up 15 minutes later walk in The man I talk to on the phone doesn’t even know who I am or what he said, then tells me it’s a four hour wait I don’t know what kind of system that is but it’s very unprofessional The man is oblivious to anybody’s time other than quick lanes time very displeased.