Zachary K.
Really easy to use but doesn't like taking responsibility for errors on their end
This company was fantastic all the way up until today when I drove 3 hours to my appointment only to find out that there is an error with the appointment. I walked in to the place that is at a random hotel and was told nothing was scheduled so I got in touch with the people on the app just to be told by Anne P that it was my fault because they don't have the pop-up clinic during the day she couldn't answer me on how I was able to select the dates also pay for the date. When I asked for my money for the appointment and preferably gas money I was told it was against policy. I almost left the company but I'm glad that Jane E answered the next chat because Anne P didn't want to help or explain anything and when she was through she ended the chat while I was typing . Jane got me a refund for my doctors visit and a credit for $20 I feel like she did the best she could do and she's the only reason I'm staying. I'm still not happy with having to spend over 6 hours on the road for a appointment that never existed having to deal with a rude woman just because I wanted some kinda refund after paying for the doctor's visit and around $70 in gas.
Response from QuickMDSep 8, 2026
Driving three hours for an appointment that was not there and then being told it was your fault is not okay, and we completely understand the frustration. We are really glad Jane was able to step in and get things sorted for you. That is the standard every interaction should be held to. Please email us with your information at [email protected] so we can make sure this gets properly reviewed on our end.