Jeannie T.
Can’t get medication to you prior to running out!
I use QuickMD for hormones, last month & now this one, I ran out of them due to the negligence of this company. The doctor is great, the customer service and whoever runs this program has zero idea whats going on. Everyone will tell you something different. Hormones are something you need to stabilize & its not possible using this app. They want you to join a membership and then you’re guaranteed a doctor’s appointment every month. If you try to make an appointment earlier than you have to pay more money, but if you don’t pay the more money and make the appointment earlier, then you’re gonna run out of medication. Doctors do not have appointments on the very day that you need them. So you definitely need to plan to pay double. My doctor tried to give me refills, and I received an email from quick MD stating that I had refills. I just needed to contact them when it was time.. so I contact them and they have no idea what I’m talking about, I showed them the email that they sent to me and then I have to wait the day for them to contact the doctor. They contact the doctor and then they tell me that they’re gonna send me a link to pay and I’ll get the refill so great they send me the link I pay. I think everything is fine. All of a sudden I get another email the next day saying the payment didn’t go through.. I look at my credit card and I see that it did. Then it takes them another whole day to figure out that I did make the payment. And then after all of a sudden and done they tell me that I have to make an appointment with the doctor to get a refill. Even though for the past two days, they’ve been telling me that they’ve contacted the doctor that I do have these refills, but I just need to make payment now all of a sudden it doesn’t matter. I have to see the doctor anyway. And of course she doesn’t have an appointment so now it’s already three days out and I still haven’t been able to see the doctor, so once again, I will be running out of medication. I have no idea how these people think it’s acceptable to allow this to happen to patients. It’s definitely not OK to yo-yo people on and off of meds the way that they are. They don’t send it to the pharmacy either in this program. They mail it to your house and that takes five or six days. They don’t even put a rush shipping on it for you when it’s their fault completely that you’re not getting it in time. This month it will be about five days that I won’t have any meds. I have done everything I’m supposed to do and they have literally failed on every single end that they could have. It takes five or six days for them to get it to you and you have to sit around all day waiting to sign for the medication too. My suggestion to you if anybody is going to use this would be to pay the membership fee, but then be prepared to pay an extra doctor fee so you can get your meds on time and then you can take your card off of the site so they can’t charge you the membership fee again because they will you will literally get charged for seeing the doctor early and pay for medicine then They’ll try to charge you a membership fee on top of it. Maddening
Response from QuickMDFeb 17, 2026
Thank you for your review and for sharing your experience with us. At QuickMD we strive to provide quality care for our patients, we are sorry we missed the mark here. Have you reached out to our customer care team? If not, please fill out a ticket. We look forward to making this right for you.



