Chris
Horrible customer service
The providers are very kind and understanding and will listen as they should. However, the customer service is horrendous. Don't bother trying to call your care team as there is no way to reach them by phone at all if you have issues with a medication. You have to send an online message through their system to reach anyone and they are not much help. They respond using a generic, scripted response for whatever issue you might have. I've had to contact them numerous times due to a prescription error and I was specifically told to stop contacting them by an agent. Instead of resolving my issue the agent lectured me as if I were a 3 year old child. I'm not sure why it's so difficult to confirm for me WHERE my prescription was sent. That's all I need to know. Issue STILL not resolved and now the "care team" has stopped responding completely. I don't believe they "care" like the title implies. I will continue to use the service for my medication but in the future I will advocate for myself while talking to the provider.