QuasarMDReviews of quasarmd.com

Response from QuasarMDMar 10, 2026

Hi James, Thank you so much for your feedback. We’re really glad to hear that the shipping was quick and that the red light bag is working well for you. We also truly appreciate you sharing your experience about the plastic covering the lights. We’re sorry to hear that it can become uncomfortable and stick to your skin after lying on it for a while. Feedback like this is very helpful to us, and we will make sure to pass it along to our team for review. Thank you again for your support and for taking the time to share your honest thoughts with us. Best, Edison

Response from QuasarMDMar 10, 2026

Hi Lisa, Thank you so much for sharing your experience. We’re very happy to hear that the bag has been great so far and that setup was easy to use. It’s also wonderful to know you’ve already started noticing some positive changes, including improvements in skin tone and possible pain relief. We really appreciate you mentioning the fit and how the design works for your body, as well as your thoughts on using it as either 2 mats or 1 bag. Feedback like this is incredibly helpful. Since you’re still getting familiar with it, we’d love to hear how things continue for you over the next few weeks. Thank you again for your support and for taking the time to share such thoughtful feedback. Best, Edison

Response from QuasarMDMar 10, 2026

Hi There, Thank you for your message, and we’re very sorry for the delay. We checked your order, and it is indeed delayed. Our team is currently in contact with the shipping carrier to investigate the situation and get an update as soon as possible. We completely understand your frustration, especially since you have not yet received a shipping confirmation. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this. We will keep following up with the carrier and will update you as soon as we have more information. Best, Edison

Response from QuasarMDMar 10, 2026

Hi There, We are truly sorry for this experience and completely understand your frustration. After reviewing the situation, we are urgently arranging a replacement shipment for your order. We sincerely apologize that you were charged but did not receive your package, and we understand how upsetting this is. Please rest assured that we are treating this as a priority and working to get your replacement order out as quickly as possible. We are very sorry again for the inconvenience and appreciate your patience. Best, Edison

Response from QuasarMDMar 10, 2026

Hi There, We are truly sorry for the delay and completely understand your frustration, especially since this was meant to be a gift. We are already urgently arranging a replacement shipment for your order and treating this as a priority. We sincerely apologize for the inconvenience and for not getting this to you in time as expected. We understand how disappointing this is with the recipient leaving for vacation soon, and we are very sorry for the trouble this has caused. Thank you for your patience while we work to resolve this as quickly as possible. Best, Edison

Response from QuasarMDMar 10, 2026

Hi There, Thank you for reaching out, and we sincerely apologize for the confusion and disappointment. We completely understand why you would feel upset, especially after specifically asking about this before placing your order. We are very sorry that the information you were given did not match what you saw upon receiving the product. This is not the experience we want for our customers. We truly appreciate you bringing this to our attention, and we will review this internally with our team to make sure product information is communicated more clearly and accurately going forward. We sincerely apologize again for the frustration this has caused. Best, Edison

Response from QuasarMDFeb 28, 2026

Hi, We’re truly sorry to hear about your experience — that’s certainly not the level of service we aim to provide. Our customer support team has already reached out to you directly regarding order #8971 to resolve this as quickly as possible. We take product quality and customer communication very seriously, and we would never want you to feel unheard. Please check your email (including your spam folder) for our message, and feel free to reply there so we can assist you immediately. We’re committed to making this right. Thank you for bringing this to our attention. — The QuasarMD Team

Response from QuasarMDFeb 11, 2026

Hello, We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we completely understand your concern. We have checked your case and would like to resolve this for you as quickly as possible. If your order has not yet shipped, we can cancel the order immediately and issue a full refund. If the order has already been dispatched, we will assist you with a return and ensure you receive your refund promptly. We are also reviewing why you did not receive a timely response and why the shipment was delayed — this is not our standard, and we truly appreciate you bringing it to our attention. To proceed right away, please reply with your order number and the email used for the purchase, and we will take immediate action for you. If you have already opened a dispute with your credit card provider, we are still happy to resolve this directly with you and ensure a smooth outcome. Thank you for your patience, and again, we sincerely apologize for the experience. Best regards, QuasarMD Support Team