QuasarMD Reviews | Read Customer Reviews of quasarmd.com

QuasarMD Reviews | Read Customer Reviews of quasarmd.com

QuasarMD reviews

110 approved reviews, newest moderated first

Carola
Mar 21, 2026
Easy ordering
Easy ordering. Fast shipping. Very good quality of product
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Rad
Mar 17, 2026
We do not like the huge opening in the…
We do not like the huge opening in the sides! The others that we looked at don’t have that! We did not notice that when we ordered!
Response from QuasarMDMar 18, 2026
Hi There, Thank you for your feedback. The openings on both sides are intentionally designed to make it easier for your arms to pass through, so the product can be used more comfortably and conveniently. We understand that this detail may not have been obvious when you placed the order, and we appreciate you bringing it to our attention. Best regards, Edison
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Miriam
Mar 16, 2026
Still have not received the product
Still have not received the product
Response from QuasarMDMar 17, 2026
Hi Miriam, Thank you for reaching out, and I sincerely apologize that you haven't received your product yet. I completely understand how frustrating it is to wait longer than expected. Currently, UPS is experiencing a severe backlog and an unexpected surge in package volume at their sorting facilities. Unfortunately, this overload is causing unexpected transit delays across their network, which has impacted your delivery. Please be assured that we are not just leaving this up to them. Our team is actively communicating with our UPS representatives to flag your shipment and push them to get your package moving as quickly as possible. We are monitoring your tracking status closely. If we don't see any meaningful updates from UPS within the next 2 business days, we will step in with an alternative solution to ensure you receive your order. Thank you for your patience and understanding during this delay. Best regards, Edison,
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Julianaa
Mar 16, 2026
I am getting the runaround from everyone
I have not received my product. QuesarMD said Fedex has it and gives me a tracking number. Fedex said product is with QuesarMD. Paypal send me notice of product shipped with fedex tracking number, and I start all over again. Fedex said Quesar has not release and still has the product. it was suppost to been delivered 3 days ago, now I do not know how much longer it will take and who will help me with this
Response from QuasarMDMar 17, 2026
Hi There, We’re very sorry for the confusion and frustration this situation has caused. Please know that we are currently expediting this matter and actively reviewing the shipment status with our team. We understand how frustrating it is to receive conflicting updates, and we sincerely apologize for the inconvenience. We will follow up with you as soon as possible once we have a clearer update. Best, Edison
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Kerri
Mar 16, 2026
This company seems to be fraudulent
This company seems to be fraudulent. They charged my card 459.00 on February 24th , 2026, email after email of excuses and saying they will send another mat out but I have to return the one from UPS that was never even sent out!!!!??? After reading many more reviews on this so called company, it seems I'm not the only one to be scammed. Buyer beware!!!! I will be in touch with BBB and my financial institution this week if this is not remedied and will update this review if things change. But for now I would absolutely say buy from another company if you're interested in an expensive LED mat or you may just get your hard earned money stolen.
Response from QuasarMDMar 17, 2026
Hi There, We’re very sorry for the frustration and concern this situation has caused. Please know that we are urgently reviewing your case internally. We understand how serious this matter is, and we will follow up with you a little later once we have a clearer update. Thank you for your patience while we work to resolve this. Best, Edison
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RD
Mar 16, 2026
I received the mat and enjoy using it
I received the mat and enjoy using it. Time will tell if I see results. My only issue at this point is better communication regarding shipping status. Status was at label created and was never updated, then surprise! the box was at my door.
Response from QuasarMDMar 17, 2026
Hi There, Thank you for your feedback. We’re glad to hear that you’ve received the mat and are enjoying using it so far. We also really appreciate you pointing out the shipping communication issue. We understand how frustrating it can be when the tracking status stays at “label created” and then the package suddenly arrives without any updates. That is not the experience we want for our customers. We’re currently working with our shipping partners to improve tracking visibility and communication so updates are more accurate going forward. Thank you again for your patience and for giving our mat a try. We truly appreciate your support, and we hope it continues to serve you well. Best, Edison
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Sarina P.
Mar 16, 2026
The item is fantastic! Great results very quickly.
The item is fantastic and even even after a few times using it, I have noticed a difference in my arthritis pain. Only recommendation for the item is in the instruction manual is to review the difference between the wavelength settings and what they target as I had to google it again. Another issue was that the shipping took absolutely forever to get here and it wasn’t the shipping company.
Response from QuasarMDMar 17, 2026
Hi There, Thank you so much for your thoughtful feedback. We’re delighted to hear that you’re already noticing a difference in your arthritis pain after only a few uses. That’s wonderful to hear, and we truly appreciate you sharing your experience. We also really value your suggestion about the instruction manual. That is very helpful feedback, and we agree that adding a clearer explanation of the different wavelength settings and what they are intended to target would make the product easier to use. We’ll be sure to pass this along to our team for improvement. We’re also very sorry about the long shipping time. We understand how frustrating that experience can be, especially when the delay was not caused by the carrier itself. We appreciate your patience and your honest feedback, and we are continuing to work on improving our fulfillment and shipping process. Thank you again for your support and for taking the time to share both the positive results and the areas where we can do better. Best, Edison
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Angela
Mar 16, 2026
Shipping challenges
I ordered the pod 3 weeks ago and still have not received it.
Response from QuasarMDMar 17, 2026
Hi There, Thank you for reaching out, and we’re sorry for the delay. We’ve received your message regarding your pod order, and our team will get back to you a little later with an update. We appreciate your patience. Best, Edison
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