Kate J.
Defective $800+ QuasarMD Mat – Failed After 2 Hours – Repeat Customer Seeking Resolution
★☆☆☆☆ I am a repeat QuasarMD customer, which makes this experience even more disappointing. Several months ago, I purchased a QuasarMD red light therapy mat and have been very happy with it. Based on that positive experience, I purchased a second mat for our 2nd residence. Unfortunately, the second mat failed after approximately two hours of use. Since reporting the defect, I have been subjected to endless troubleshooting requests. I’ve sent photographs, videos, emails, and repeated explanations. I have cooperated fully with every request, yet I still do not have a replacement, refund, or meaningful resolution. I am continually pushed to the website to troubleshoot. What concerns me most is not that a product failed. Manufacturing defects happen. What matters is how a company responds when they occur. For a product costing more than $800, I expected customer service that stood behind the product. Instead, I have spent weeks being bounced between Amazon and QuasarMD while receiving more directions for troubleshooting rather than an actual remedy. I am no longer seeking troubleshooting assistance. I am seeking a replacement or refund for a product that failed almost immediately. If QuasarMD ultimately resolves this matter, I will gladly update this review. Until then, prospective buyers should understand that my experience with warranty and customer support has been extremely disappointing.