QuartileReviews of quartile.com

Good morning, I would like to make a complaint to Quartile. When I decided to sign up, I saw that your company had a lot of potential for my business and I wanted to test it so I could also recommend it to my students. However, after using the platform, I realized how efficient it is and how well the software works, but your training team is very unprepared. The communication through email is terrible, the person who was working with me on the account was not showing up on the scheduled days, and I asked for a change in schedule but it was not addressed. Whenever I had questions about the software, the person was very poorly trained and did not understand how it worked or was able to explain it. This is because there is an initial introduction, but any questions I asked were met with a lack of knowledge. I tried to request some changes, but it has been over three months of using the software and my manager is unfortunately terrible, with no preparation to deal with any issues. I was unable to provide my opinion or strategic ways to improve my own business, which is ridiculous. Additionally, when I was initially contacted, I was not informed that I would need to give a 30-day notice to cancel, and I was even told that I could cancel at any time. This was a good software, but with a completely untrained team behind it, with no knowledge.

We were looking to save time and increase the efficiency we developed in Sponsored Ads. You can get every report you need from Amazon out of Quartile, which is a huge time saver. Everything is exportable. This hits all the pain points for Vendors: what did they order, what did they sell – all in one dashboard.

Poor results. Ad spend was reckless and wasteful. Changed from Amazon to Google ads mid-contract and forced to sign new agreement. Now they won't cancel my account after original contract is up. Not customer centric. They are only looking out for their own interests. Not trustworthy.

We were looking to save time and increase the efficiency we developed in Sponsored Ads. You can get every report you need from Amazon out of Quartile, which is a huge time saver. Everything is exportable. This hits all the pain points for Vendors: what did they order, what did they sell – all in one dashboard.

WOULD NO LONGER RECOMMEND BASED ON OUR EXPERIENCE. WILL NEVER WORK WITH THEM AGAIN. I've been working with Quartile for a few years now, and while they started off being a key player in the Machine Learning-based Amazon PPC management game, they have gone down hill fast to the point where their service isn't worth the results...in our opinion. We've used them for both Amazon PPC Ad management, as well as Google Ads management, and starting early 2022, they couldn't meet our TACOS / ACOS / ROI requirements. Additionally, they have increased their Management Fee rates to the point that their PPC Sales results are no longer profitable enough to pay for the management fee. And rather than lower their rates to reflect their inability to deliver results in this economy, they instead pad their bottom line by charging you a "cancellation / transition fee" that wasn't there when I signed up. Per their email trying to justify their the charge when we decided to cancel, "Since March this year there was an update to the terms of service to include a 30-Day termination notice from your next billed date. There was an email sent to all customers about this and an updated terms agreement in the Quartile Portal (which you can still access if you want to review it). This ensures enough time to properly offboard a customer with a focus on a seamless transition from our technology back to the customer’s management and for the reallocation of our resources. With that in mind, your last bill date was December 17th, and the end date to disconnect your account should be January 16th." Thing is, they didn't "transition" anything. They just stop working when you cancel, and then they just try to get another month of management fees out of you when you cancel due to their lack of profitable results.

The skilled team at Quartile knows precisely how to organize, plan, and implement every tactic that you need to have to build on your PPC solutions. 5 stars!

We are happy in recommending Quartile, the team is always there to help us to achieve our goals and overcome any obstacles. The Dashboard is complete and easy to manage. Five stars!

I do not recommend using quartile. They promise and their ads to use AI technology to constantly update your ads for my account. They were running Halloween ads all through November well past what I requested of them, and to cancel a contract with them or as hell despite many issues I had with their company, including not being provided timely reports of ad progress on multiple platforms I strongly suggest not using them and feel like they even false advertise.