Quality Used EnginesReviews of qualityusedengines.com

Scammers, bouts engine for 2,300 with 66,000 miles, paid for installation, mechanic was able to start engine but bad rattle on top end, when removed noticed it was a rebuilt jasper engine. Recieved 2nd engine #1 cylinder not firing, very low compression. Recieved 3rd engine, installed driven 3,ooo miles and something loose in engine. Called and was told I had used my warranty on first engine. I have paid for 3 installs plus 2,300 and recieved 2,200 from quality engines saying they were refunding my money and have no warranty. None of these engines were checked before shipping to me. Rather deal with local scarp yard at least they will call back. Worst engine experience I've had in 75 years! A 1 star is too high.

DON'T BUY ANYTHING from Quality Used Engines. Quality doesn't even come close to describing the junk they shipped me. I received the engine with a visibly broken intake manifold. Mechanic removed the manifold to find metal chunks in 3 cylinders. After 3 weeks of back and forth with them, they finally sent a "replacement" engine. The 2nd one showed up looking like a completely rusted chunk of bare identifiable piece of metal. I finally got them to pick up the engine 4 weeks ago and am still waiting for my refund. Customer service is Rep yelled at me for asking where my refund is!!!

Let me start with I purchased the engine in January to start the timeline. They wanted a review before I even had the motor. I finally got the motor and they sent me a core. It was full of sludge, metal shavings and the number 5 cylinder wouldn’t fire. Found all this out after paying $1700 for removal and installation. Warranty department(Scott) did absolutely nothing, so I left a bad review. Bryan called me and got me a good motor. Another $1700 fee for removal and installation I finally have my truck back. This is end of March now. Sent Scott emails since 3/25 asking about refund of labor. Nothing, no response. As of today 4/11 I have decided to give until Friday and then proceed with legal action. Outside of Bryan I could not recommend this company to anyone. Do not want to honor their policy. I could have easily put the motor in myself but followed the rules now I’m out $3400. All I asked was for them to pay the removal and installation on the first motor. I understand me paying for one. No problem with that but don’t expect me to pay for both when you sent me a piece of garbage the first time. They even admitted that the first engine never should have been sent to a customer. So just a heads up be wary with this company

SCAM!!! Bait and switch!!! Beware! I purchased an engine with 65K miles on it. It took about 1 month to receive it . The truck driver demanded $50 cash to get it off the truck! What we got was a worn out engine with a worn out aftermarket timing belt, rusted, painted over rust, water came out of the oil pan, after an oil flush, metal shavings came out. Many ODB II codes from the metal shavings on sensors. NO RESPONSE FROM QUE!!!! NO WARRANTY!!! HORRIBLE COMPANY!!!

This company has HORRIBLE CUSTOMER SERVICE. The one star is a true reflection of their attitudes. The sales guy was nice, they have nice emails and phone system was easy, but after I got my money it WENT TO HELL. I took a leap during this COVID place to spend money to fix a car that isn't a priority, but I figured I would buy an engine and keep the economy going. As soon as I asked for the VIN to confirm maintenance history with my master mechanic in the national database...THEY STOPPED SUPPORTING ME. They wouldn't give me the VIN number of the engine I PAID FOR...they took my money, removed from my account....AND STILL WOULDN'T GIVE ME THE VIN NUMBER. This means either they are using stolen parts, the person was just being a jerk, they are hiding something OR they have a bad process....EITHER WAY BUYER BE WARNED!!! After a week of three emails and three phone calls, they don't do their jobs at all. Specifically their customer server manager/main person (I'll keep his name out of it) who answers the phone in that department is an impatient, anti-customer, rude, temper-mental and arrogant person. THEY need to consider having a frank conversation with him, don't let him be on the phone or fire him. They took my $1,100 and I'm already getting legal on this....what ever it needs to be. YOU REAP WHAT YOU SOW

I am currently in a dispute with my credit card carrier over a refund from these crooks. They are truly a dishonest company . They should be avoided or you will be abused by their policies and practices. Just unbelievable that they are allowed to be in business.

They sent me the wrong engine and stole my money ! they sent a truck and got there engine back and refuse to refund any money back to me , They Stole $2400 from me !!!!!!

Please do not order from this company, they had to send me two engines and they state all parts and labor. On over $3000.00 worth of work they offered a refund of $600.00. Anyone knows you can’t not replace an engine for that price. Their customer service is terrible and they do not honor what they state when ordering please stay away from this company. Currently filing a law suit