Quality Used EnginesReviews of qualityusedengines.com

They have the worst customer service I have ever dealt with they still have not shipped me my Engine after 30 days. They keep hanging up on me before I can even ask a question, then they told me why do I keep calling! They won't answer my call so they see my number and they hang up again. They are rude I haven't called until today and they act like I've called them everyday. It's got to be a scam because they won't give me my money back unless I pay a 25% restocking fee when they haven't even shipped it so calling credit card company and canceling order invoice number was #371686

Order an engine for 95 Corvette they said they have one with 50×××.mls I got a 5 year warranty parts and labor I order on March 13th FINALLY received it after 2 months When preparing the engine one of the spark plugs holes in the aluminum was wiped out I took pictures sent them in after 4 week wait They FINALLY shipped me a replacement the motor they shipped was for a complete different car ..the condition was as such the motor was froze up it had mud caked on the manifold and flywheel the pulleys where rusted so bad they would not turn broken glass all over the motor the wiring harness was burned off with torches a BIRD NEST in the intake oil leaking out of every place possible and then .. customer service is not in there vocabulary..how can this place keep their doors open ...when ask for a refund the guy laughed out loud and all he would say is there will be a investigate into it..this place should be closed down ...didn't know there reputation until after I ordered was reading review from their website ( my bad)$1700 I'll never see again STAY AWAY FROM THEM !!! they also have different names they use ..do your due research.....

Invoice 371077. I recently ordered an engine on April 14, but had to cancel order on April 15 less than 20 hours since order. I received their cancellation paper work with no mention of any charges. When I received my refund they kept $475 from it. I called and they said there was a restocking charge. A restocking charge? I said to them that they never took the engine from the warehouse in the time span. They switch me to the supervisor that I left a message, but haven't heard from him in two weeks. I would not recommend them to do business with.

Quality used engine sell Junk and don't stand for their warranty Sancho is customer service lied I had 3 non working transmission that they sent I paid for the install twice i was told that they will reimburse the install cost for the second bad transmission $1267 they only sent $197 $50 per hour for 4 hours of labor Don't use this company

ordered and paid for my engine 3/27/21 no communication. I called and called and was told to wait at one point was even told to cancel mmy order should have been a sign of things to come . finally engine is in transit still no communication form tem its always me calling. engine just shows up and no phone call form anyone. My co worker recives it and they put in storage area. My mechanic comes to get it and install engine. Basically wasted 2 of his days and 900 of my money . I think we need to band to together as they are refusing to refund me . I deputed at bank and foun hll of people they have done this too. I say we band together on a class action lawsuit againt these scammers. Lynne Fisher email me at beachbbw65 @ gmail.com if you are interested in pursing a lawsuit againts thses people. Sacho and friends seriously need to learn how to treat people

DO NOT BUY AN ENGINE FROM "QUALITY USED ENGINES" they are junk! I have 2 issues with this company. First, they say it has 71k miles but it looks more like 150k with no paper work on mileage. Second, they say that clean inspect, clean and run the engines which is a complete lie. My engine 4.7l Dodge Durango SLT has about 142k (broken rod bearing) under valve covers looks brand new and ni rust spots on the outside of the engine. Engine that they sent me under the valve covers completely caked in sludge and almost rusted out on the bottom and just looks like junk. Mechanic said he wouldn't install because it wouldn't last long. So my review is that they don't sell you a cleaned and inspected engine and this company is garbage just like the engines they sell to innocent people. DO NOT BUY FROM "QUALITY USED ENGINES".

#QualityUsedEngines (I found out too late they were on the news for selling over 400 customers bad engines, and their KS address is an empty building. Google "BBB receives hundreds of complaints about company selling car engines online" or Google Quality Used Engines and click on More, then videos and you'll see this news report. Invoice # 368735. Ordered 3/17/21 Received engine April 5th. My mechanic was getting ready to install it and said upon getting ready to install it on the 19th, he noticed the engine sent was NOT a match to my car. " The 300-85001A 2001 SLK Engine 170 Type SLK230 is similar but slightly different and it will NOT line up to my engine parts. The engine sent has a air pump and mine doesn't. So ... my mechanic called to say he had very bad news that it can't be installed into my car. The engine can not be aligned with my other parts, and is not the same as my original engine, so they stopped and called me. They also said the engine delivered was full of water, and was in such bad condition that it can't be used at all. He said the engine I wanted to replace was in better condition than the one Quality Used Engines delivered! I was very careful to tell the telephone rep, dept sales person, and email the description of the engine, my vin # and said the engine I need must be the L4-2.3L 2295 cc Gas MFI Supercharged type 111-983 - 4 valve DOHC. (Their sales person said the The 300-85001A 2001 SLK Engine 170 Type SLK230 is an interchangable or compatible part and shipped me that.) Now I'm out $1,345 & I'm just devastated by this bad news. I've been without a car for over a month and 1/2 since March 17th, 2021 ... and I need to get this work done to repair my car ASAP. I didn't want a refund, I wanted the right engine. I was dumbfounded the company's warranty fine print said the engine "must be installed 10 (business) days after delivery." Most places are so busy that can't be done. Other engines for sale on line that offer warranties are not contingent upon a 10 day installation, they just come with a warranty. The engine can not be aligned with my other parts, because it is not the same as my original engine, and is in such poor condition, they ceased to install it. This upset me because QUE ads state that they test and steam clean & guarantee all engines. I got a call from a person claiming to be the representative/shipper, named Nick Dean, who said the reason I received a bad engine might be because they had a kid pulling engines and there were 2 engines side by side and maybe the kid pulled the wrong engine. 1st, this engine weighs 325 lbs so how is a kid going to pull that? That sounds very unprofessional that a reputable company doesn't have experts pulling the motors and checking them for quality before shipping. How could I even trust that if they sent me a replacement engine that that one wouldn't also be uninspected and in terrible condition? Now I'm worried. I had just sent the warranty in assuming the car had been done, but my mechanics couldn't proceed. I was in limbo wondering what could I we do to correct this? This is not a warranty problem, it is an incorrect part and water damaged part problem and bad engine problem. Nobody at customer service ever answers, and when I do get people on the phone, no one can direct me to customer service or an owner. My auto repair is one of the busiest places in town, I've know them for over 25 yrs, but even they are starting to get frustrated with me for all the delays. I need a refund so I can buy another engine from someone else who really will inspect and guarantee their product before selling it to me. I had to post on QUE FB page and then they removed my post, with a message: "We did ask that our service supervisor call you shortly." I guess that was the supposed fake representative/shipper named Nick Dean with the story about a kid pulling the wrong engine ... Please do not order from this company. I had no other choice than to ask my bank to dispute the transaction charges. 60 days went by and Quality Used Engines refused to refund my money. They lied and said I never contacted them, but I took photo evidence of every email or message I sent to them and of someone's response. I'm still working on legal avenues to file against them. This is such a corrupt company, they' steal from people during Covid when we are all struggling. Any reputable company would have simply picked up the engine and replaced it and apologized or refunded the money. Do get scammed by these criminals.

Quality Used Engines DOES NOT HAVE Quality Customer Service! I ordered an engine on April 2, 2021. I tried to call Customer Service and Shipping Department on April 9, 2021 to cancel my Invoice #370051. When I selected the option to speak with either departments, I received a Busy Dial Tone. So I submitted an Online Contact Form and wrote in the comments section to Cancel My Order. Guess they either pulled the plug on their operation or somehow placed "A Block" on my number from always receiving a busy dial tone now. I never heard back from QUE VIA (First Contact Us) submittal, so I tried to call again on April 14, 2021 and still received a Busy Dial Tone. I sent another "Online Contact Us Form" stating to Cancel My Order again since not receiving a response back from the first contact form. Friday morning, April 16th I received an email from QUE stating my order was shipped thru R&L Carriers. I checked the Tracking and showed it was shipped April 15th. I called R&L Carriers and told the rep I Cancelled My Order on April 9th VIA "Contact Us Website" to QUE and it needs to be sent back to them and I DO NOT Want it! Laura (the rep @ R&L) stated she would contact QUE Shipping Department to let them know I do not want the shipment and needs to be returned to QUE. Laura from R&L took my number and said she would call me if there was any issues. So far the status is: 04/17/2021 04:21:54 AM Departed COLUMBIANA, OH in route to destination terminal. Now to which destination, I'm not sure of. Hopefully back to the shipper. I've already filed a dispute with my bank and hope to get it resolved soon and my money back. From reading all the QUE Google Reviews, TrustPilot and Yelp show 1.2 to 1.5 Star reviews and an F- from the BBB. I should of done this research before I ordered from them. If it is still being sent this way, all I can do is refuse/reject the delivery and say to the driver is to RTS. I'll see how it goes...