Quality Glass EngravingReviews of qualityglassengraving.com

The glasses had poor quality engraving - I can't use them, unfortunately.

The image engraved isn't the same as the proof I approved. I reached out to customer service and have not heard back from them. I had to reach out to the gentleman who sent me the proof I approved, Nick, who was responsive at first, but it has now been 3 business days since I sent him the requested image and I haven't heard back from him. I paid a pretty large amount of money, and am extremely disappointed that the engraving is not as expected. The image is A LOT lower on the wine glass than shown on the proof, and smaller. The quality is also poor, the actual image has engraved parts missing (for example, half of a leaf is engraved and is missing the top part). This is unacceptable quality and customer service.

Very nice guys. Had to give a bad review, paid a lot extra for individual gift wrapping, for wedding presents. Did not come gift-wrapped and after repeated emails for a refund on what I paid, crickets are chirping....meaning no response.

Unfortunately my experience was poor — I never received the proof I paid for. I was shipped someone else’s order, and they got mine, so we had to ship each other our orders, resulting in me not getting my glasses until after Christmas. I called multiple times, no one answer or returned my call. It took days before someone responded to my email about getting the wrong glasses. Lastly, my artwork was produced incorrect. The loop in my cursive K was filled in, not open like in the file I sent (this could have been caught If I received a proof).

I ordered 2 glasses, each etched with a single letter. After almost an entire month and no response from multiple emails, “contact us” on their website, and phone calls, I finally received my order. The quality of the order was what I expected, but I will never do business with this company again due to their complete lack of responsiveness or customer service. I never even received the emailed digital proof of my design that I paid extra for.

Quality issues with order and absolutely no help or accountability from customer service.

I have never been so mislead by production time before. It was also frustrating to never receive information about progress of my order. It took more than 5 weeks to receive my order and that was with expedited shipping. In correspondence with Customer Service I expected 3 weeks. By the time I received the awards they were no longer pertinent for my event - I had to come up with alternatives.