Q Source, Inc.Solution Provider for Industrial Assembly & Production
Q Source, Inc. (qsource.com) has 236 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Edwin M.
Fast service
Response from Q Source, Inc.Jul 17, 2025
HI Edwin, Thank you for your kind words! We're glad you appreciated our fast service. We strive to provide the best service we can to our customers and are always looking for continued feedback so we can improve our process. We look forward to serving you again soon! Best, QWeb
older-hacker
Painless ordering, quick delivery
Response from Q Source, Inc.Jun 30, 2025
Hi Tom, Thank you for your kind words! We're thrilled to hear that your ordering experience was smooth, and the delivery was quick. We look forward to working with you again soon! Best, Q Web
James C.
I was able to Track the Package early.
Response from Q Source, Inc.May 27, 2025
Hi James, Thank you for your review and your positive feedback! We're thrilled to hear that you were able to track your package early. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you need any further assistance, please don't hesitate to reach out. Have a great day! 😊📦 Best, Q Web
Danny M.
Calling in and speaking with them was very simple. No stupid automated phones right to a person. Great customer service
Response from Q Source, Inc.May 23, 2025
Hi Danny, Thank you for taking the time to review Q Source. We are thrilled that you had a positive experience with our customer service representative. We appreciate the simplicity of calling in and speaking directly with us. This allows us to enhance your shopping experience and provide exactly what you need to meet the specifications for your project. Best, Q Web
Don B.
I had to send a reminder for my order to get shipped
Response from Q Source, Inc.May 5, 2025
HI Don, Thank you for your feedback. We understand how important timely deliveries are to you, and we sincerely apologize for any inconvenience you may have experienced. Please be assured that we are continuously working to improve our processes to ensure a better experience for all our customers. Best regards, Q Web
Scott W.
Quick replies, no hassle service. Good prices.
Response from Q Source, Inc.May 5, 2025
Hi Scott, Thank you so much for your review! We're excited to hear that you've had a positive experience with Q Source. Our team is dedicated to providing excellent customer service and ensuring our customers are always happy. Your feedback means a lot to us! We cannot wait for another opportunity to serve you in the future😊
customer
Got here on time.
Response from Q Source, Inc.Apr 1, 2025
Hi Steve, Thank you for your positive review of Q Source! We are delighted to hear that you found our services punctual and reliable. Your feedback is invaluable to us, and we are thrilled to know that we met your expectations. At Q Source, we strive to provide exceptional service and timely delivery to ensure our customers' satisfaction. Your acknowledgment of our efforts motivates us to continue delivering high-quality solutions and maintaining our commitment to excellence. We look forward to serving you again in the future. Thank you for choosing Q Source!
Jeremy L.
EDIT 4/24/25 - Q Web, While I understand that this is meant for a specific series of flooring, and that colors may differ from computer to computer, you still have not addressed the root issue. The issue at hand is, Q Source is fully aware that this product does not even come close to matching the color on your website. As stated prior, your customer service agent said that many have been trying to return this product because it is not the correct color. If you would like a picture of the actual color, please feel free to email me. I will happily supply the picture so others do not have the same experience. I purchased welding rod for our vinyl flooring from Q Source because the OEM, Tarkett, was out of stock. Q Source sells Statguard products and provided pictures of the product. However, after waiting nearly a month to receive the welding rod, I come to find out that it is not even close the color pictured on Q Sources website. I called their customer service number and spoke with gentleman. He said that they have been selling welding rod like hotcakes and that several people have called in to complain that it is not the right color. He went on to say that they have been investing more money into their Google Ads strictly for the welding rod. He said since it is a special order you cannot return it. I asked him why they have not updated the picture online if so many people are complaining. He said some people call and some people do not, and that he would have IT look into. In my opinion, I find this to be unethical business practices and I will not purchase from Q Source ever again.
Response from Q Source, Inc.Mar 28, 2025
Updated 4-25-2025 Hi Jeremey Lorenzo, Thank you for your update. Could you please forward the images to [email protected]? We will then send them to Statguard Flooring for their review and they will respond to your request directly. To clarify, Q Source is not aware of any issues with these products color or otherwise. As mentioned in our previous response, all images and product descriptions are provided by the manufacturer. Following your query, we have requested additional information on how color lots are derived and will update the description if required. Since we began offering this product online in 2024, we have not received any complaints or requests for RMA. Thank you for your cooperation. Q Web Hi Jeremy Lorenzo, Thank you for your feedback. We apologize for the poor experience with our service. The seam welding rod is designed to permanently close seams between Statguard Flooring 8400 Series Static Control Vinyl Floor Tiles when melted with a heat gun. It is intended to match the color in that series, specifically and is mentioned twice in the write up. The image provided is the same one the manufacturers use on their website. The color represented in the image may look slightly different from computer to computer depending on the hardware and viewing location and is not meant for exact color matching. If this was used with the 8400 series please supply photographs, so we may further investigate the matter with the manufacturer. In regards to advertising, we do not advertise for specific products but solutions to specific customer problems. Our catalog is vast and we encourage our customers to call prior to purchase to ensure the product being purchased is suitable for its intended use. We appreciate your feedback and we will continue to strive to improve our services. Best, Q Web
