No tracking number for my order. Still waiting on its arrival. No idea where it is.
Response from Q Source, Inc.Sep 18, 2025
Hi Patrick,
Thank you for your feedback, and we’re truly sorry to hear that your experience with Q Source didn’t meet expectations.
Your order has been shipped and is on its way. You can track it using the following code: 1Z1636650345684528. A tracking confirmation email was sent on Monday, September 15, 2025, but we understand that sometimes emails—especially in Gmail—can end up in folders like Promotions or Spam. Just to be sure, we’ve re-sent the email for your convenience.
We genuinely appreciate your patience and hope this helps resolve the issue. If there’s anything else we can do to make things right, please don’t hesitate to reach out. We’d love the opportunity to earn back your trust.
Warm regards,
The Q Web Team
JL
Jeremy L.
Unethical Business Practices
EDIT 4/24/25 -
Q Web,
While I understand that this is meant for a specific series of flooring, and that colors may differ from computer to computer, you still have not addressed the root issue. The issue at hand is, Q Source is fully aware that this product does not even come close to matching the color on your website. As stated prior, your customer service agent said that many have been trying to return this product because it is not the correct color. If you would like a picture of the actual color, please feel free to email me. I will happily supply the picture so others do not have the same experience.
I purchased welding rod for our vinyl flooring from Q Source because the OEM, Tarkett, was out of stock. Q Source sells Statguard products and provided pictures of the product. However, after waiting nearly a month to receive the welding rod, I come to find out that it is not even close the color pictured on Q Sources website. I called their customer service number and spoke with gentleman. He said that they have been selling welding rod like hotcakes and that several people have called in to complain that it is not the right color. He went on to say that they have been investing more money into their Google Ads strictly for the welding rod. He said since it is a special order you cannot return it. I asked him why they have not updated the picture online if so many people are complaining. He said some people call and some people do not, and that he would have IT look into.
In my opinion, I find this to be unethical business practices and I will not purchase from Q Source ever again.
Response from Q Source, Inc.Mar 28, 2025
Updated 4-25-2025
Hi Jeremey Lorenzo,
Thank you for your update. Could you please forward the images to [email protected]? We will then send them to Statguard Flooring for their review and they will respond to your request directly.
To clarify, Q Source is not aware of any issues with these products color or otherwise.
As mentioned in our previous response, all images and product descriptions are provided by the manufacturer. Following your query, we have requested additional information on how color lots are derived and will update the description if required.
Since we began offering this product online in 2024, we have not received any complaints or requests for RMA.
Thank you for your cooperation.
Q Web
Hi Jeremy Lorenzo,
Thank you for your feedback. We apologize for the poor experience with our service.
The seam welding rod is designed to permanently close seams between Statguard Flooring 8400 Series Static Control Vinyl Floor Tiles when melted with a heat gun. It is intended to match the color in that series, specifically and is mentioned twice in the write up. The image provided is the same one the manufacturers use on their website. The color represented in the image may look slightly different from computer to computer depending on the hardware and viewing location and is not meant for exact color matching. If this was used with the 8400 series please supply photographs, so we may further investigate the matter with the manufacturer.
In regards to advertising, we do not advertise for specific products but solutions to specific customer problems. Our catalog is vast and we encourage our customers to call prior to purchase to ensure the product being purchased is suitable for its intended use.
We appreciate your feedback and we will continue to strive to improve our services.
Best,
Q Web
AB
Ariel Butron R.
We dont have an answer from you
I paid in advance for a Brady brand item, I also paid an additional amount so that it can be sent by courier urgently. First they did not send the correct quantity of items, then they sent the order to an incorrect address and now they do not respond to emails and I don't know where my order is, it has already been paid for more than a month now. Terrible service. Please contact me and give me an answer
Ariel Butron
Response from Q Source, Inc.Jul 12, 2024
Dear Ariel Butron Rodriguez,
We are truly sorry to hear about your experience with our service. We understand your frustration and we sincerely apologize for any inconvenience we have caused you.
We acknowledge that there were mistakes made with your order, and deeply regret these errors and understand how they have negatively affected you.
Please be assured that we have taken immediate action to rectify this situation. We have re-shipped the correct quantity of your item to the correct address. We are making every effort to ensure that you receive your order as soon as possible. You should receive your new tracking number shortly.
We are also reviewing our internal processes to prevent such incidents from happening in the future. We value your feedback as it helps us improve our service.
We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help.
Thank you for bringing this to our attention.
Best Regards,
The QSource Team
MR
Michael R.
I placed two orders of the same product…
I placed two orders of the same product at the same time. One with you and one with Walmart. The one from Walmart arrived 3 days after purchase regular ground shipping. Your order,I paid overnight shipping, arrived 2 weeks later. You shipped overnight, but you needed two weeks for shipping. Very disappointed. Never again. Waste of money
Response from Q Source, Inc.Oct 20, 2022
Hi Michael,
We are sorry you were disappointed with your Q Source experience. ~ Best QWeb
LP
Lenn P.
Where is my,order
Where is my,order? #572006 placed on 10/06/22. Please respond immediately, or I will reverse charges on credit card.
Response from Q Source, Inc.Oct 17, 2022
Hi Lenn,
We are sorry you were disappointed with your Q Source experience. Your order has shipped and should be arriving Wednesday. You will receive the tracking information in an email from us shortly. Our office are located in NY which is why it took a little longer to process. ~ Best QWeb
RO
Rose
ORDER NEVER RECEIVED
I ORDERED AND PAID FOR VACUUM BAGS, AND I NEVER RECEIVED THEM
Response from Q Source, Inc.Sep 13, 2022
Hi Rose,
Thank you so much for taking the time to review your experience with Q Source. We are sincerely sorry that your experience was a negative one. We are always striving to improve customer satisfaction with every interaction. Your order was placed on 9-1 and shipped on 9-6 UPS Ground. According UPS It should arrive tomorrow. We hope you enjoy your product when it arrives and perhaps you'll give us another chance to provide you with better service next time. ~ Best Q Web
BA
Buckeye A.
Paid $50+ for 2 day shipping for a $10…
Paid $50+ for 2 day shipping for a $10 part received wrong part. Not real happy
Response from Q Source, Inc.Jan 14, 2022
Hi Baps,
Thank you for taking the time and reviewing your Q Source experience. We regret your experience was not all you had hoped. We have reviewed your order for item CS0128-SOCKET-T070 the Socket Snap Adapter - 10 mm. According to our records this was the item shipped. Please contact us at (855) 945-0739 and so we may resolve your issue.
