Q Source, Inc.Reviews of qsource.com

Response from Q Source, Inc.Oct 24, 2024

Hi Nancy, Thanks so much for taking the time out to provide us with your feedback. It sounds like you had a positive experience setting up your account! It's great to hear that the communication was smooth and that you found a better price compared to other websites. If there's anything else you'd like to share or if you have any questions, feel free to let me know! Best, Q Web

Response from Q Source, Inc.Sep 26, 2024

Hi Luis, Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with Qsource.com and that the multi-tool arrived earlier than expected. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you have any other questions or need further assistance, feel free to reach out. Enjoy your new multi-tool!

Response from Q Source, Inc.Jul 22, 2024

Hi Debbie, We greatly appreciate you taking the time to provide feedback on your experience. We sincerely apologize for any inconvenience caused by the delay in your order. Our commitment is to ensure timely processing and delivery, and we regret that we fell short of your expectations in this instance due to the item being temporarily out of stock. Please rest assured that we took immediate action to ship your order as soon as the item became available. We understand the importance of updates and will strive to improve our notification system to keep our customers informed in a timely manner. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the future with the level of service you expect and deserve. Warm regards, The Q Web Team

Response from Q Source, Inc.Jul 18, 2024

Hi Christie, Thank you so much for your 5-star review! We are thrilled to hear that you had a positive experience with us at qsource.com, despite the item being on backorder. Your patience and understanding during the process are greatly appreciated. We always strive to keep our customers updated and we’re glad to know that our efforts made a difference. We’re also delighted to hear that you’re satisfied with your item. We always aim to deliver quality products that meet our customers’ expectations. We look forward to serving you again in the future!

Response from Q Source, Inc.Jul 12, 2024

Dear Ariel Butron Rodriguez, We are truly sorry to hear about your experience with our service. We understand your frustration and we sincerely apologize for any inconvenience we have caused you. We acknowledge that there were mistakes made with your order, and deeply regret these errors and understand how they have negatively affected you. Please be assured that we have taken immediate action to rectify this situation. We have re-shipped the correct quantity of your item to the correct address. We are making every effort to ensure that you receive your order as soon as possible. You should receive your new tracking number shortly. We are also reviewing our internal processes to prevent such incidents from happening in the future. We value your feedback as it helps us improve our service. We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help. Thank you for bringing this to our attention. Best Regards, The QSource Team

Response from Q Source, Inc.Jun 11, 2024

Hi Cheryl, Thank you for your feedback. We understand your concern about the total cost of the item due to the hazmat fee and shipping charges. Please note that the hazmat fee is a standard charge applied for the safe transportation of hazardous materials, and it's beyond our control. Similarly, the shipping cost is determined by various factors like distance, package size, and weight. We strive to provide the best value to our customers and regret any inconvenience caused. We hope you'll consider us for future purchases. Best, Q Web

Response from Q Source, Inc.Apr 24, 2024

Thank you for your positive feedback! We’re always happy to hear that you’ve had a great experience with Mr. Edward Garcia. We’re glad his proactive approach and readiness to assist have been beneficial to your operations. Thanks again for choosing us! We look forward to continuing to serve you. ~QWeb

Response from Q Source, Inc.Apr 22, 2024

Hi Mark, Thanks for taking the time to review your experience with Q Source. We love it when our customers let us know about their experience on our website. Please come back and work with us again soon. ~ Best QWeb 😊