Ashley G.
Both bikes arrived damaged and missing pieces
Both bikes arrived with missing pieces. One bike arrived possibly damaged but because of the poor customer service communication it will be months before I know if something is wrong and what is wrong and what to do about it. I have been attempting to email with customer service and have even called customer service and it takes four days between each reply. The bikes seemed like a good deal; even though we ordered them before Mother’s Day, the summer will be gone before we ever get the bikes and missing pieces sorted out. This is a disaster! Definitely not worth it! I must reiterate that, although the bikes have a chance of being decent, the customer service is what makes this purchase absolutely not worth it. Even if you try to call them, the phone representatives only take notes to attached to the emails that you’ve already sent and it doesn’t make anyone respond to you any faster. I have been emailing with them now for a couple of weeks and it is almost like they are using AI to respond. They do not fully understand my concerns and it makes the communication process unbearable. Their idea of customer service has been to tell us to buy our own missing pieces and have them reimburse us. We are now almost through June, I placed the order for Mother’s Day, and I still don’t have a working bike.
Response from QlifebikeJun 11, 2026
Dear Valued Customer, We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to receive bikes with missing parts and then feel that the support process is taking longer than expected. This is certainly not the experience we want for our customers. Please know that we take your feedback seriously. Our team will continue to actively follow up on your case and work with you to identify any missing or damaged components and provide the appropriate solution as quickly as possible. We appreciate your patience and the opportunity to make this right. A customer service representative will continue to stay in contact with you until your concerns are fully addressed.