Michael S.
Purchased a new stereo (PT390AU) and died after 2.5 months
Purchased a new stereo (PT390AU) and 2.5 months later the am/fm died. Now,, trying to get it serviced and fixed is a night mare. 1st- it has taken me 5 days just to talk with someone. 2nd-emails, try to upload your original purchase receipt from ebay, their computer system continually tells you to up load, yet I had. 3rd- Talked with Jason, customer services rep and told him I wanted it repaired. The email he sent asked, do you want to repair the unit? 4th-In Jasons email it said I have to pay for shipping to get the unit fixed. 5th- He said repair will take 4-6 weeks . I will never, never buy a made in china pyle stereo again. very disapointed.
Response from Pyle AudioJul 11, 2025
Hi Michael, We’re truly sorry to hear about your frustrating experience, and we appreciate you taking the time to share this feedback. This is not the level of service we aim to provide, and we understand how disappointing it must be to encounter delays and confusion when trying to resolve an issue with your stereo. We’ll review your communication with our support team, including the challenges you faced with uploading your receipt and the delays in response. Please know that we stand behind our products with a 3-year warranty (when registered at pyleusa.com/registration), and we’re always willing to review each case carefully, even outside standard timelines. While shipping costs are standard for service requests, we’re happy to look into ways to better assist you here. If you’re still waiting for resolution or would like to escalate your case, please contact us directly at 📧 [email protected] or ☎️ (718) 535-1800, we’ll make it a priority. Thank you again for your patience and thank you for choosing Pyle.