Puzzle WarehouseReviews of puzzlewarehouse.com

I ordered from Puzzle Warehouse with overnight shipping. Unfortunately, the item did not arrive on time. However, FEDEX is willing to refund the shipping costs under its Money Back Guarantee, if only Puzzle Warehouse was willing to help process the claim and pass the refund on to me. However, they made it clear that they had no interest in helping out, even though it wouldn't cost them any money to do so. It's not what I would call Customer Service.

I bought lots of puzzles from this business and I recently bought some and I received one I did not order and it was the ugliest puzzle. I did not get the puzzle I wanted. The agent said I had to send a picture of the puzzle and label on it to prove, I actually got the wrong one so they could send me a return label. I do not know how to do that on the phone. I discovered later they put the wrong label on the puzzle and that it was their mistake I got the wrong puzzle. I am so disappointed that I probably will not order again!

I ordered 3 puzzles as birthday gifts. They arrived poorly packaged and damaged. The company is a nightmare to deal with trying to get a resolution. I would avoid them unless you like paying full price for damaged items.

The customer service from this company is top-notch! I had an issue with a damaged puzzle, they replaced it right away. There was another puzzle that I didn't really care for because the pieces didn't stay together and they sent me a free puzzle of my choice! Huge shout out for the great service.

Heel correct. Kreeg per mail onmiddelijk een duidelijk antwoord op mijn vraag ivm verzending (vanuit USA). Vooral heel veel keuze en interessante prijzen zelfs incl. verzendingskosten (bij aankoop 8 puzzels). De puzzels die ik zocht waren enkel op hun site te verkrijgen, had anders op Belgische site willen bestellen... Correcte levering na ongeveer 3 weken zoals vermeld op website.