Largest selection of jigsaw puzzles, games and brain teasers anywhere. Low prices, free shipping & 1 yr returns. Click or call 866-539-4278 to order.
Puzzle Warehouse (puzzlewarehouse.com) has 21 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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HJ
I ordered some puzzles from different makers for myself and as a gift. The one I opened is pure junk. It is so poorly made there is no possibility of properly linking pieces. Because it was opened it can't be returned or receive a refund. The other was purchased more than 30 days ago so I'm stuck with both purchases.
Shannon O'Brien P.
I recently received a puzzle that was missing a piece from Puzzle Warehouse. When I contacted them, I was told I had two options: 1. Receive a 50% refund that I could use on a puzzle that I must purchase from them, or 2. Receive a 20% refund on my credit card. When I pointed out that I would like the puzzle replaced - they turned me down flat. I used to purchase from Puzzle Warehouse all the time - at one point they were the best place to purchase puzzles on the Internet - but no more. Not only has their customer service gone downhill, but they do a terrible job at packaging their puzzles, and I have had several arrive damaged due to the LACK of packaging materials they put in the box. Additionally, there are a LOT more jigsaw puzzle storefronts on the Internet now, carrying a lot of brands that Puzzle Warehouse does not carry, and with a lot better packaging - so I choose to shop with their competitors. Puzzle Warehouse really needs to take a good look at the marketplace and up their game, or they will find themselves with a fraction of the customers they once had.
