Puzzle WarehouseReviews of puzzlewarehouse.com

Got a puzzle that was missing a piece. Contacted customer service, provided all the information and they “closed the case” without doing anything. Will never order from them again and want to warn others. I see you have responded…my customer service contact is Rose J. She required photos of the puzzle, the codes on the box, etc. for any kind of credit. I have provided those THREE times and STILL no response.

A piece was missing, and a piece was bent badly from a puzzle given me by my granddaughter. I sent every documentation asked for except the original receipt (duh, she bought it as a gift). Even though I gave them what I wanted, it was a no- she paid over $19 for the puzzle “I am Hummingbird”——never again!!!!

I bought 4 1000 piece puzzles and put together 3 of them. Pieces were missing and one puzzle had 3 pieces missing and 4 duplicate pieces. So disappointing as I glue the puzzles together and mount them on my basement walls. I’m not even going to take the time to put the fourth puzzle together. Will never purchase another puzzle from this place.

This place is terrible. I ordered a big puzzle board for $116. I wanted to exchange it for a smaller one .. to ship it back it was $130… they refuse to provide a shipping label even if I just want to simply exchange the item. Do not buy from this place

puzzles ordered but not received. Poor customer service answers to the issue. This is the second time I've bought from them and both times have been terrible. I'm done.

Fedex misdelivered two puzzle, saying they left them at "the garage" I don't have a garage. Puzzle Warehouse made it as complicated as they possibly could and when the original and a replacement turned up, they insisted that I send it back at my expense. They finally sent me a packing label "as a courtesy." That is not a word I would have used,

There were four pieces missing from my puzzle. I filed a complaint and they said they needed a photo. I am not skilled enough to upload a photo, but I took one with my phone and called to ask where to send it. They told me I could not report it that way. Whyever not? I was left with no option but to let them know how I feel about the process

I just got off the phone with puzzle warehouse customer service. I have purchased a lot of puzzles from this company. On this occasion, the courier advised me in advance of taxes and duties and I paid them online. When I went to pick up the package at the post office, they told me that the company had shipped it $120 COD. Since they had already charged me the exchange rate on US funds (I live in Canada), and I had already paid duties and taxes, I called them to ask what the COD was for. Please note that the post office clearly indicated that the COD came from the company and not from them. The man I spoke to on the phone said that there was a disclaimer on their purchase page that I had to pay all duties and taxes charged. I told him that I had already paid those and that this was COD from Puzzle Warehouse, not the courier or the government. He then told me it was the exchange rate. I told him that I had already paid the exchange rate through my credit card. He then claimed that I had previously called and been explained all this. I had never called them before, I had emailed them and did not get the courtesy of a response. I explained this all to him and he kept parroting that I need to take this up with my bank. He claimed he had been told that they don’t charge COD. I asked to speak to someone higher up, he said there was no one. I asked to speak to whomever was telling him what to say; he refused to let me speak to anyone else. My order was $649, with the exchange rate and taxes and duties, I paid almost $1000; I accepted all that, but then for the company to charge me another $120 COD. I was a good customer but it did not get me good customer service. The rep on the phone told me they don’t do refunds. I will be taking my business elsewhere. Their customer service has no idea what they are talking about or the definition of COD.