Pursh Collection - HandbagsWe give you a carefully curated collection of handbags, shoulder bags, backpacks and other styles of purses at affordable prices.
Pursh Collection - Handbags (purshcollection.com) has 14 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Dominika B.
I am very happy with my new bags. The entire process of delivery to Denmark and Poland took appx. 2 weeks which is very fast considering the busy Christmas period. Debbie from customer team showed a lot of support and understanding. I am very satisfied with their customer service. I can only recommend Pursh Collection to anyone in doubt for their great quality bags, customer service and loyalty program.
zeo
Love these trendy bags! Stylish, affordable, and great customer service.
itstatianam_
I love work with Pursh collection. My english is bad but how they work, how they help, have my full heart! If you need to know anything about your bag or anything they replied you in the same hour. AND THEY BAGS ARE LOVELy
RV
I bought a couple of bags two different times from Pursh and love them! The first time was right in the middle of the pandemic when it started and delivery took a bit longer but the second time was much faster. The team was really helpful and re-sent the first one free of charge because of the delay.
Alyona
Update: the customer service reached out to me and offered a resolution, much appreciated. Also, my order finally showed up. The shipping is extremely long. I placed an order a month ago and still haven’t received it. Moreover, I don’t even know when or if i will receive it. The customer service is not helpful also, even if you ask to follow up with the carrier, they will not do it, they will just ask you to keep tracking... Very disappointed with the entire experience and will definitely not shop at pursh again
Response from Pursh Collection - HandbagsOct 19, 2020
Hi Alyona, Thank you for your review - we appreciate you taking the time to provide this information and help us improve! We do apologize you have not received your order yet. I'll do my best to provide some detail below and I can also follow up with you directly to help make things right. Based on the information you provided to help us locate your order, we were able to confirm that your order has indeed been in-transit longer than it should have. We do apologize for that. Some of the carriers we have been working with have been experiencing some unfortunate delays and we have done our best to place notices on our website in multiple places. Per your parcel tracking, it does look like your tracking information does indicate there was a flight delay (although this did occur after you e-mailed us). We're sorry about that! We'll make sure to contact you to find a solution to resolve this. Regarding our contacting the carrier, we definitely do do additional research internally, including contacting the carrier as needed. When you contacted us, we could see that it was still in transit to the next point and it was still within our delivery timeframe from the date of shipping. There is typically a pause in updates when it is in transit from the international carrier to the local one (we try to explain this in our shipping policy and FAQs). This is normal and the carrier is not able to provide us any more information than this. Although it is typically only a couple of days' pause in normal circumstances, it has been a little longer with some of the delays we have been experiencing recently (we apologize for this again). When an issue does actually occur, we do work with the carrier in more detail and we also try to find ways to make it right with our customers during that time, as finding a solution with the carrier can sometimes be lengthy. I apologize for the lengthy response, but hope this helped provide some insight into our internal process. We will definitely work as a team to find ways to improve and provide better transparency to our customers with our responses. Please feel free to contact us directly with any other questions, and we will contact you within 1-2 days regarding a solution for the carrier's flight delay. Thank you again!
DJ
Please be aware, this appears to be a scam. The ad popped up on my facebook and their price were decent so I ordered a purse on August 31. The very next, september 1st I received an email saying "The order is on its way". I emailed them about the order and got a response back saying " However, if your order is not received by October 5th, we will be glad to reship your order free of charge (and if you get your original shipment, you can keep it as well)!". When I emailed them on October 5th, I was told they were out of stock on the design that I had placed order. Today, the day I am writing this review is October 12th and I am yet to receive anything from them, so I had to dispute the charges from my bank. So be aware of this scam company.
Response from Pursh Collection - HandbagsOct 12, 2020
Hi DJ, We really do apologize about your experience. We are a real company, based out of Texas and it is important to us to make sure our customers get what they ordered. We really do apologize you didn't receive your purse both times, and we would have been happy to refund your order if the issue has escalated to this point (we are so sorry if we didn't take care of you when you reached out). Regardless, when your dispute comes through, we will honor it with your bank to ensure you get your funds back. We have experienced some recent challenges with shipping due to the pandemic and have had to change carrier partnerships multiple times since March of this year due to ongoing obstacles and issues occurring with delays, lost packages, packages returned to sender, etc. We are constantly looking for ways to improve and we apologize that we failed you here. Please feel free to contact us again if we can help (and you can ask for Elise). We wish you a lovely week ahead.
