Pursh Collection - HandbagsWe give you a carefully curated collection of handbags, shoulder bags, backpacks and other styles of purses at affordable prices.
Pursh Collection - Handbags (purshcollection.com) has 14 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Mavish T.
Ordered a bag, tracking link didn’t work. Emailed a few times for an update no one responded. Received the bag a month later. Not only did delivery take so long, they sent the WRONG ITEM. No one contacts you back. Absolutely awful, definitely stay away! I’ve now paid for a bag and ended up with the wrong item and I can’t even get in touch with someone to correct this
T.Grant
Fraudulent company. Ordered two purses online but tracking information was invalid. Contacted company several times with no response. This is a scam. Avoid at all costs.
Laura
DO NOT TRUST THIS COMPANY! I ordered 2 handbags on December 7th, 2021. It is now January 2nd, 2022 & I have not received my bags! I spent well over $100! I checked tracking & my product is still "being processed" I sent an email & I have not received a reply! I then ended up writing on one one their posts on instagram, hoping I would get a reply. When I checked instagram, they cleared my message! These people have STOLEN my money & there is no way to contact them. They also ship straight from CHINA!
Response from Pursh Collection - HandbagsJan 14, 2022
Hi Laura, We do sincerely apologize for your experience with us! I have attempted to request your information so that I can assist further, but we have not heard back from you. I have also checked all of our queues for many messages with your first name and do not see any outstanding requests (I hope we've responded at this point!) If you could kindly respond to the request for information from Trustpilot, I'd be happy to personally assist with any and all issues and make it right! And to clarify, we are owned and operated in Dallas, Texas (where I am writing from), and we ship either from Dallas or international warehouses, depending on stock and destination. I hope this helps! We hope to hear back and assist further! <3
Ashna M.
I ordered a bag in July. Paid $72 for it. Was sent the wrong size bag twice. Last I heard in September-October was they were sending the correct bag size, it is now December, I never got the bag I ordered!
Response from Pursh Collection - HandbagsDec 10, 2020
Hi Ashna, Thank you for submitting your review! All feedback is important to us. We'd be happy to provide some additional detail for you here, and we ask that you contact us directly for other specific information if you'd like more. We were able to locate your order with your name. We confirm that due to picking errors in our warehouse, we re-sent your order to you twice. We do apologize for those errors! The final shipment was sent on October 18th, along with a free gift. We confirmed with your local post that they show delivery on October 30th, 2020. We do not show any additional emails from you since then. The tracking information can be seen on the order tracking page, but if you do not have this or want more information, feel free to contact us and we will be happy to provide it, along with recommended next steps. We thank you again for your review and look forward to assisting further!
DJ
Please be aware, this appears to be a scam. The ad popped up on my facebook and their price were decent so I ordered a purse on August 31. The very next, september 1st I received an email saying "The order is on its way". I emailed them about the order and got a response back saying " However, if your order is not received by October 5th, we will be glad to reship your order free of charge (and if you get your original shipment, you can keep it as well)!". When I emailed them on October 5th, I was told they were out of stock on the design that I had placed order. Today, the day I am writing this review is October 12th and I am yet to receive anything from them, so I had to dispute the charges from my bank. So be aware of this scam company.
Response from Pursh Collection - HandbagsOct 12, 2020
Hi DJ, We really do apologize about your experience. We are a real company, based out of Texas and it is important to us to make sure our customers get what they ordered. We really do apologize you didn't receive your purse both times, and we would have been happy to refund your order if the issue has escalated to this point (we are so sorry if we didn't take care of you when you reached out). Regardless, when your dispute comes through, we will honor it with your bank to ensure you get your funds back. We have experienced some recent challenges with shipping due to the pandemic and have had to change carrier partnerships multiple times since March of this year due to ongoing obstacles and issues occurring with delays, lost packages, packages returned to sender, etc. We are constantly looking for ways to improve and we apologize that we failed you here. Please feel free to contact us again if we can help (and you can ask for Elise). We wish you a lovely week ahead.
