PurolatorAirFilters.comReviews of purolatorairfilters.com

Ordered 5/29/2021. Did not receive until 9/3/2021. Not happy.

Unfortunately, there was a backorder on the he-40 filters. I have used these filters for a few years,,, thus the reorder. Then after a few weeks they arrived, crushed! I called Purolatorairfilters.com and sent photos of the crushed filters last week. I am guessing that they were crushed by the delivery company. They will be sending me some replacement filters soon. I haven't received them yet,,, hopefully their backorders have been filled.

Took a little longer than I had hoped for shipping but customer service was very friendly and im pleased with my product. Thank you

These filters were recommended by our HVAC company, and they do an excellent job of collecting dust. We have needed no repairs to our system, and we feel your filters contributed to this success.

The product appears to be high quality and worth the price. The filter, design and case are well made. The shipping time was delayed about two months due to the pandemic and not the fault of the seller. The only disappointment was that my credit card was billed almost immediately even though the order was not in stock. I received an invoice via email indicating paid in full. The reason for my giving four stars is that I was never contacted regarding the extended delay to provide a status etc. I feel that the status should have been emailed to me periodically. When I called to inquire about a month after ordering Daniele provided an excellent update and very pleasant customer service. When I called a second time about another month later Daniele again provided excellent service.

I ordered filters April 16 and didn't get them till July 1st. I had to buy other filters to use because I couldn't wait that long to get them. These were furnace filters that should be changed once a month. I emailed to check on them and was told they were having trouble getting them but should arrive by may 29th.

Site had a good description of different filter types, although it took some research to find and compare. Prices were quite fair, better than some competition, and product is good quality and American made--a big plus! Filling the order was delayed, probably by COVID delays. Shipping was prompt and reliable, with tracking and notification. One of 12 filters in box was damaged, the sender promptly responded to my complaint with a promise to refund the amount for the damaged item.

I guess they'll work fine but definitely flimsy com pared to the no-name brand that was in there. Also, box was a bit crushed, so now they're not square. A little disappointed, since I thought I was upgrading.